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Adcock Brothers

Buys, sells and moves used vehicles

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Service Advising & EstimatingPosted on Nov 11
Full-timeManheim, PA, USANo salary listedIn-person

About the Job

Requirements

  • At least 2 years of experience in automotive service, parts, repair coordination, or a related automotive position is preferred.
  • Working knowledge of automotive mechanical components and common repair procedures.
  • Experience identifying, sourcing, and ordering automotive parts.
  • Ability to use VIN-based parts catalogs and online parts lookup systems.
  • Strong organizational skills and attention to detail.
  • Comfort using computers, shop management software, and spreadsheets.
  • Ability to communicate effectively with technicians, suppliers, and management.
  • Ability to manage multiple priorities in a busy automotive service environment.
  • Valid driver's license.

Responsibilities

  • Perform initial vehicle check-in and intake for vehicles entering the service center.
  • Document vehicle condition, mileage, reported issues, and required repairs.
  • Identify visible mechanical and cosmetic concerns and communicate findings to the appropriate departments.
  • Create, update, and maintain accurate repair orders within Fullbay, the shop management system.
  • Coordinate with technicians and management to establish repair priorities.
  • Monitor vehicles throughout the repair process to identify delays and help maintain workflow.
  • Communicate repair status, parts availability, and outstanding issues to management.
  • Verify that requested repairs are completed and properly documented before closing work orders.
  • Identify and source automotive parts for mechanical and body shop repairs.
  • Research and compare original equipment manufacturer, aftermarket, recycled, and alternative parts to obtain an appropriate combination of quality, cost, and availability.
  • Use vehicle identification numbers, manufacturer catalogs, and vendor systems to ensure proper parts compatibility.
  • Obtain pricing and availability from dealerships, distributors, online suppliers, and salvage vendors.
  • Place and track parts orders to ensure timely delivery.
  • Coordinate parts deliveries and distribution to the appropriate technicians and departments.
  • Process incorrect, defective, or unused parts returns and follow up on credits.
  • Maintain organized records of parts purchases, invoices, returns, and outstanding orders.
  • Identify opportunities to reduce parts costs without sacrificing repair quality or reliability.
  • Work closely with mechanics, body shop staff, service advisors, and management.
  • Ensure technicians have the necessary parts and information to complete assigned repairs.
  • Assist with scheduling and coordinating vehicle repair workflow.
  • Identify repair delays caused by unavailable parts or vendor issues and proactively seek solutions.
  • Help maintain accurate repair costs and work order documentation.
  • Communicate with vendors regarding pricing, delivery schedules, warranties, and returns.
  • Support management with operational reporting and process improvements.
  • Compare vendor pricing and identify cost-saving opportunities.
  • Minimize unnecessary parts purchases, duplicate orders, and restocking fees.
  • Track outstanding vendor credits and ensure returns are processed promptly.
  • Verify parts received match the original order and vehicle application.
  • Maintain accurate documentation to support repair profitability and accountability.
  • Assist in reducing vehicle downtime and improving repair turnaround times.

Desired Qualifications

  • Previous experience as an Automotive Parts Specialist, Service Advisor, Repair Coordinator, or Automotive Service Writer.
  • Experience with Fullbay or similar automotive shop management software.
  • Familiarity with original equipment manufacturer and aftermarket parts suppliers.
  • Experience with automotive reconditioning, dealership operations, or fleet maintenance.
  • Knowledge of automotive repair estimates, labor operations, and parts pricing.
  • Experience coordinating repairs between mechanical and body shop departments.

About the Company

Adcock Brothers

Buys, sells and moves used vehicles

Adcock Brothers buys and sells used vehicles for dealerships, fleet operators and individual customers across the United States. Its automotive businesses combine vehicle sourcing with preparation and delivery, allowing dealers to move trade-ins and off-lease cars through a single service group. Teams inspect and recondition vehicles, arrange transport and represent sellers when inventory is ready to change hands. The company earns money from vehicle sales and from transport, repair and remarketing services that support the movement of dealer and fleet inventory. Founded in 1972 as a wholesale operation, the company is headquartered in Manheim, Pennsylvania.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Manheim, PA
Founded
1972

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