Caesars Entertainment

Operates casinos, resorts, and entertainment venues

Night Auditor - Hotel

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeKansas City, MO, USA$20 /hrIn-person

About the Job

Requirements

A high school diploma or equivalent is preferred.
Ability to read, write, and understand English.
Must be at least 18 years of age.
Must pass a background check.
Must be able to obtain a Missouri Gaming License.
Must have customer service and communication skills.
Knowledge of data entry and ability to read and interpret computer output.
Ability to use a computer and perform basic arithmetic.
Must be able to work any day of the week and any shift, including holidays and weekends.
Guest service experience is required.
Experience in data entry and dealing with the public is required.
Must be able to work a flexible schedule, including nights, weekends, holidays, and overtime as needed.
Must be able to stand for eight hours.
Must maintain a neat, clean uniform and professional appearance.
Must demonstrate regular and predictable attendance and arrive prepared to work with required identification and licenses.

Responsibilities

Deliver personalized hospitality and service to every guest before, during, and after each visit.
Complete guest accounting, billing, cash-handling, and reservation functions accurately.
Follow procedures for record keeping, room assignments, baggage handling, valet, and related duties.
Maintain communication with supervisors and report issues promptly for corrective action.
Ensure a safe and secure environment for guests and employees.
Greet guests and team members warmly and professionally.
Resolve guest concerns through service recovery and empowered decision-making.
Supervise front-office and service staff to ensure proper staffing, policy compliance, and professional appearance.
Handle guest check-ins, check-outs, and special requests, and provide accurate information about hotel amenities and services.
Support hotel leadership by monitoring operations, addressing problems, assisting in emergencies, and helping maximize occupancy and revenue.

Desired Qualifications

Prior experience within the hospitality or related industry is preferred.
Proficiency in Microsoft Word, Office 97, Outlook, Excel, and the LMS system is preferred.

This position typically starts at $20.00 per hour and works a variable schedule, including evenings, weekends and holidays. Team members begin accruing PTO starting on day one, and full‑time employees are eligible for benefits after 90 days.
If you love being at the center of the action, this role turns hospitality into a fast‑paced, people‑powered adventure. You’ll be the smiling face guests remember, the problem‑solver they trust, and the behind‑the‑scenes hero who keeps the entire front‑of‑house operation running like magic.
You’ll greet guests with genuine enthusiasm, create unforgettable moments, and deliver personalized service that makes every visit feel extraordinary. One minute you’re checking in a VIP, the next you’re coordinating staff, handling a special request, or stepping in to save the day with top‑tier service recovery.
This job is perfect for someone who thrives on variety, loves connecting with people, and enjoys taking ownership of every interaction. You’ll work closely with leadership, support your team, and help drive the hotel’s success—all while keeping the environment safe, polished, and full of positive energy.

High School Diploma or equivalent preferred.
Ability to read, write, and understand English.
Must be 18 years of age.
Must pass background check.
Communicates effectively and maintains positive working relationships with guests, coworkers, and management.
Must be able to obtain Missouri Gaming License.
Must have excellent customer service/communication skills.
Knowledgeable in data entry, read and interpret output from a computer
Must perform duties with a sense of urgency.
Ability to use a computer.
Must possess the ability to deal with a variety of people.
Must possess the mathematical ability to add, subtract, multiply and divide.
Must possess a polished, impeccable appearance and a professional demeanor.
Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
Must be detail oriented.
Guest service experience required.
Must be able to work any day of the week and any shift, including holidays and weekends.
Superior customer service skills required.
Experience in data entry and in dealing with the public is required.
Prior experience within the hospitality or related industry is preferred.
Computer usage skills required.
Proficiency in Microsoft Word, Office 97, Outlook, Excel, and LMS system knowledge is preferred.
Strong interpersonal skills and are necessary.
Must be able to work a flexible schedule including nights, weekends, and holidays.
Must be able to stand for eight hours.

Demonstrates regular and predictable attendance; arrives on time in full, clean uniform with required name tag, ID, and licenses, ready to work with a heads‑up, ready‑to‑serve attitude. Keeps personal phones “backstage” in non‑guest areas.
Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.
Deliver memorable, personalized service to every guest and take pride in all tasks.
Foster innovation, take initiative, and maintain accountability for performance.
Provide best‑in‑class hospitality before, during, and after each guest visit.
Accurately complete all guest accounting, billing, cash‑handling, and reservation functions.
Follow established procedures for record keeping, room assignments, baggage handling, valet, and related duties.
Maintain strong communication with supervisors, reporting issues promptly for corrective action
Ensure a safe, secure environment for both guests and employees.
Greets guests and team members warmly and professionally, supporting our Family Style Service culture.
Resolve guest concerns through effective service recovery and empowered decision‑making.
Supervise front office and service staff, ensuring proper staffing, policy compliance, and professional appearance.
Handle guest check‑ins, check‑outs, special requests, and provide accurate information about hotel amenities and services.
Support hotel leadership by monitoring operations, addressing problems, assisting in emergencies, and helping maximize occupancy and revenue.

About the Company

Caesars Entertainment

Operates casinos, resorts, and entertainment venues

Caesars Entertainment operates a global portfolio of casinos, hotels, and entertainment venues. Its core business is gaming and hospitality, with casinos offering table games and slot machines, plus lodging, dining, live shows, and conventions. The product is the overall gaming and resort experience: guests gamble, stay, eat, and enjoy entertainment across properties worldwide. Caesars Palace in Las Vegas and other destinations anchor the brand. The company grew through acquisitions (notably Harrah’s over Caesars, and later Eldorado Resorts) to become a leading gaming and hospitality group. Its business model combines casino gaming revenue with hotel stays, hospitality services, and event-driven entertainment, leveraging a recognizable brand and scale to attract high-traffic destinations. The goal is to provide a comprehensive leisure and entertainment experience while sustaining growth and resilience in a competitive gaming industry.

Company size: 10,001+
Company stage: IPO
Headquarters: Las Vegas, NV
Founded: 1973

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