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Frontiers Media

Facilitates peer-reviewed academic publishing

Level 1 and 2 IT Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeMadrid, SpainNo salary listed

About the Job

Requirements

  • Three to five years of experience in a desktop support or similar role.
  • An associate degree or degree in Information Technology, Computer Science, or a related field is preferred.
  • Relevant certifications, such as CompTIA A+ or Microsoft Certified Desktop Support Technician.
  • Knowledge of network configurations and protocols.
  • Experience with operating systems including Windows, macOS, and iOS.
  • Knowledge of IT security best practices.
  • English proficiency at C1–C2 level.

Responsibilities

  • Resolve hardware and software incidents independently, including Level 2 IT support issues.
  • Provide a high level of IT service support, both in person and remotely.
  • Configure and deploy desktop computers, laptops, and mobile devices.
  • Contribute ideas to IT strategies and support-efficiency OKRs.
  • Use and contribute to IT support documentation and standard operating procedures.
  • Assist with network connectivity issues.
  • Maintain an accurate inventory of IT equipment and software licenses.
  • Administer and grant user access permissions.
  • Onboard new employees and deliver IT introduction sessions.
  • Train and support end users on IT systems and applications.
  • Collaborate with other IT team members to improve support processes.
  • Support and contribute to internal and external company events.
  • Use Jira Service Management to communicate with users and keep them informed.
  • Ensure that all tickets are resolved within defined service-level agreements.
  • Provide audiovisual support in meeting rooms.

About the Company

Frontiers Media

Facilitates peer-reviewed academic publishing

Frontiers is a digital publisher in academia that hosts a broad collection of peer-reviewed research across more than 1,500 disciplines. Authors pay article publishing charges (APCs) to have their papers reviewed and published, and Frontiers provides the editorial and peer-review process that leads to a decision typically within about 61 days. The platform emphasizes scientific integrity by strengthening quality control to combat fraudulent science and to ensure trustworthy results. It also uses advanced technology, including satellite data and modeling, to support its publishing and to illustrate scientific phenomena. The company’s goal is to serve researchers worldwide by offering a reliable, accessible venue for publishing and disseminating high-quality scientific work while sustaining its operations through APCs.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Lausanne, Switzerland
Founded
2007

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