Office Manager

*This role is 100% in-office at the Gold Coast (900 N. Michigan Ave.) office*

The Office Manager oversees daily office operations to ensure efficiency, organization, and productivity. This role serves as the primary point of contact for agents, staff, vendors, and visitors while supporting brokerage operations and maintaining a professional work environment.

Key Responsibilities: 

• Listing Management: Enter and maintain property listings and Home Warranty information in required systems.
  
  
• Office Operations: Oversee daily office operations, including policies, procedures, IT systems, phone systems, and office supplies.
  
  
• Staff Supervision: Train and manage front desk and support staff (if applicable), ensuring adherence to office procedures and performance expectations.
  
  
• Agent Onboarding & Training: Conduct new agent onboarding meetings and provide ongoing training on company systems, tools, and resources.
  
  
• Brokerage Support: Collaborate with Managing Brokers to support transactions and ensure timely communication.
  
  
• Reporting: Assist with preparing and reviewing monthly production and volume reports.
  
  
• Meeting Coordination: Prepare sales meeting presentations and coordinate meeting logistics.
  
  
• Records & Documentation: Maintain accurate personnel and clerical records and update the office operations manual as needed.
  
  
• Technology & Productivity: Utilize office software and systems to enhance productivity and workflow.
  
  
• Vendor & Client Relations: Maintain professional relationships with vendors and clients.
  
  
• Inventory Management: Monitor and replenish office supplies, signage, and lockbox inventory.
  
  
• Financial Handling: Manage check deposits and ensure proper documentation.
  
  
• Notary Services: Provide notary services for staff, agents, and clients as needed.
  
  
• Additional Duties: Perform other duties as assigned by management.

What We're Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Previous experience in real estate is a plus
• The ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic to the customer's pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Meticulous attention to detail, highly organized

Compensation: The base pay range for this position is $26.44-$31.25/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, along with a full range of benefits. Base pay is based on market location. The minimum wage for the position will always be met.