A to Z Media
Custom CD/DVD/Vinyl manufacturing and packaging
Customer Service Representative & Production Manager
The role is on-site to hybrid; the posting does not specify the required number of office days.
About the job
- Knowledge of Microsoft Office.
- Knowledge of Google Suite.
- Excellent organizational skills, including inbox management.
- Excellent time management skills.
- Excellent phone manner and people skills.
- Ability to project manage and see projects through from start to finish.
- Ability to work well under pressure.
- A love of music.
- Work closely with clients to understand their release schedules and priorities and ensure the best possible customer service.
- Work with the internal art department to traffic jobs through the design and proofing stage.
- Issue purchase orders to domestic and international vendors.
- Traffic projects through printing, manufacturing, and delivery to the final destination.
- Communicate regularly with clients about the status of their projects.
- Communicate by phone, email, Zoom, and other channels with domestic and international contacts.
- Maintain an accurate production schedule and generate weekly client status reports.
- Navigate internal schedules for domestic and international projects.
- Invoice clients correctly and ensure all billable parts are included.
- Liaise with in-house sales personnel as needed.
- Perform additional duties and responsibilities as assigned.
About the company
A to Z Media is a family-owned, long-running provider of custom CD, DVD and vinyl manufacturing and related printing and packaging services. It works as a dedicated partner for its clients, handling full production and logistics needs and acting like a virtual production department for each client, from indie labels to branding agencies and distributors. Their product work is not just the physical discs and packaging, but the end-to-end process including bespoke printing, packaging, and fulfillment. The company differentiates itself through highly personalized service, a focus on quality, pricing, and a commitment to delivering reliable results for each job, rather than selling only a basic commodity. Its goal is to enable clients to release and distribute physical media smoothly by providing attentive customer service, high-quality merchandise, and comprehensive manufacturing and logistical support.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1994
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Simplify's Take
What believers are saying
- The website updated in 2026, signaling active selling and ongoing product development.
- Tiny Vinyl and rPET offerings position A to Z Media for premium sustainability demand.
- Turnkey packaging and shipping reduce client complexity, strengthening repeat-label relationships.
What critics are saying
- BBB lists A to Z Media as not accredited, weakening trust with cautious buyers.
- No recent third-party press validates scale, making demand harder to verify.
- Physical-media demand can collapse fast if labels shift budgets to digital releases.
What makes A to Z Media unique
- Since 1994, A to Z Media has bundled vinyl, CD, DVD, and packaging production.
- Its 2026 catalog spans test pressings, deluxe boxes, and specialty formats like Tiny Vinyl.
- New York, Milwaukee, and Portland locations support hands-on service for complex projects.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation