Account Manager 물류 고객관리

1. 고객 공급망 주문 관리
전체 고객 공급망 관점에서 주문 정확도와 납기 준수를 관리합니다.
물류·창고 등 내부 관련 팀과 협업하여 주문 진행 상황을 모니터링하고 문제 발생 시 신속히 해결합니다.
2. 제품 역량 개발 및 운영 지원
고객 및 산업 분석을 통해 인사이트를 도출하고, 내부 플랫폼과 협업하여 정책 및 기능 개선을 추진합니다.
제품 역량 강화와 신규 기능 개발을 위한 요구사항을 발굴하고 진행을 주도합니다.
3. 고객 기술 지원 및 사용 가이드 제공
고객이 제품 및 서비스를 사용하는 과정에서 발생하는 기술적 문제를 지원합니다.
FAQ 응대, 사용 방법 안내, 기본 트러블슈팅 등 고객 경험 향상을 위한 실질적 지원을 제공합니다.
4. 고객 관계 관리(CRM)
고객과의 신뢰 관계를 구축·유지하며 만족도와 충성도를 높일 수 있도록 정기적인 커뮤니케이션을 진행합니다.
고객 피드백 및 불만을 신속히 처리하고, 고객 니즈에 기반한 맞춤형 제안 및 해결책을 제공합니다.

Customer Supply Chain Order Management: From the perspective of the entire customer supply chain, ensure order accuracy and timely delivery. This involves coordinating with warehouses or transportation teams, tracking order status, and resolving potential issues that may arise.
Product Capability Development Promotion: Conduct customer analysis and industry analysis, align with internal platforms to update platform policies, and drive the development of product capabilities.
Customer Interface Guidance: Provide technical support to customers and assist them in resolving problems encountered when using products or services. This may include answering frequently asked questions, offering operational guidance, and performing troubleshooting.
Customer Relationship Management: Establish and maintain sound customer relationships, and enhance customer satisfaction and loyalty through effective communication and care. This includes conducting regular communications with customers, providing personalized suggestions and recommendations, addressing customer complaints and feedback, and promptly providing customers with responses and solutions.

Job Requirements:

공급망/물류·창고 분야에서 5년 이상 경력 보유, 주요 고객(Key Account) 관리 경험 필수
업무에 대해 세심하고 책임감이 강하며, 높은 직업적 헌신도를 갖춘 분
비지니스 레벨 한국어 및 중국어 혹은 비지니스 레벨 한국어 및 영어 
팀매니징 경력있으신 분 우대 

With 5 years or above of work experience in supply chain/warehousing and logistics, and experience in key account management;
Meticulous and responsible in work, with a strong sense of responsibility and commitment.
Business level in Korean and Chinese  OR Korean and English

근무지 : 서울 혹은 인천 (협의 가능)

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

【International Logistics】

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.