AYANA Hospitality

Global hospitality group developing iconic destinations

Guest Relation Officer - Boat

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeKomodo, West Manggarai Regency, East Nusa Tenggara, IndonesiaNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree in Hospitality Management or a related field.
One year of proven experience in the hospitality industry, preferably in guest-facing or service-focused roles.
Interpersonal and communication skills to engage effectively with guests, colleagues, and cross-functional teams.
Organization and attention to detail, with the ability to multitask and manage priorities in a dynamic environment.
Proficiency in Microsoft Office and hotel management systems.
Commitment to delivering outstanding customer service and guest satisfaction.

Responsibilities

Greet passengers and guests during boarding and disembarking, provide orientation, and answer queries about boat facilities, safety, and itinerary.
Coordinate with crew, kitchen, and service staff to meet guest needs, including food, drinks, and activities, and assist in organizing special requests, events, or celebrations on board.
Make clear and professional announcements regarding schedules, stops, or activities, and handle multilingual communication if required.
Gather guest feedback and report issues to management, and assist in improving service quality and guest satisfaction for future trips.
Upsell boat services through a pre-arrival email, at check-in, and during breakfast, lunch, or dinner service.

Guest Relation Officer (BOAT) - AYANA Komodo

AYANA Hospitality · Komodo, Indonesia · — · Posted 2026-08-12

Workplace: on_site

Department: Boat

Description

AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer (BOAT) for our AYANA Komodo resort. The successful candidate will be a highly motivated and energetic team player who is passionate about delivering exceptional customer service. The Guest Relation Officer is responsible for providing guests with a warm welcome and ensuring their stay is comfortable and enjoyable.

Responsibilities

Greet passengers/guests during boarding and disembarking, provide orientation and answer queries regarding boat facilities, safety, and itinerary.
Coordinate with crew, kitchen, and service staff to meet guest needs (e.g. food, drinks, activities), assist in organizing special requests, events, or celebrations on board.
Make clear and professional announcements regarding schedules, stops, or activities, handle multilingual communication if required.
Gather guest feedback and report issues to management, assist in improving service quality and guest satisfaction for future trips
Boat upselling through a pre-arrival email, at check-in, and during breakfast, lunch, or dinner service.

Requirements

A Bachelor’s degree in Hospitality Management or a related field, demonstrating a solid educational foundation in service and operations.
1 year of proven experience in the hospitality industry, preferably in guest-facing or service-focused roles.
Exceptional interpersonal and communication skills, with the ability to engage effectively with guests, colleagues, and cross-functional teams.
Highly organized with strong attention to detail; capable of multitasking and managing priorities in a dynamic environment.
Proficient in Microsoft Office and hotel management systems, with a strong commitment to delivering outstanding customer service and guest satisfaction.

Apply

Apply at AYANA Hospitality

About the Company

AYANA Hospitality

Global hospitality group developing iconic destinations

AYANA Hospitality designs and manages iconic travel destinations and voyages around the world. It creates resort properties and cruises that emphasize wellbeing, nourish the senses, and enrich the mind, pairing attentive service with thoughtful experiences. The company differentiates itself by prioritizing harmony with self, others, and nature, and by offering a “place of refuge” for every guest across its destinations. Its goal is to deliver exceptional service and meaningful inspiration through carefully crafted spaces and experiences that travelers can trust to refresh and uplift them.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Indonesia
Founded: 1996

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