Director of User Services

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Closing Date:

Type of Position:

LibraryNo

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click theApply link/button.

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Department:

Ottenheimer Libraryhttps://ualr.edu/library/

Summary of Job Duties:

The Director of User Services provides strategic, administrative, and fiscal leadership for the public-facing library operations of the UA Little Rock Ottenheimer Library. Reporting directly to the Dean of the Ottenheimer Library, this position serves as a key member of the senior administrative leadership team, supporting library-wide strategic planning, policy development and resource allocation to support the university's academic mission.

The Director provides leadership and operational oversight for a broad portfolio of user-centered services, including information, reference, and technology support, circulation, course reserves, resource sharing, and tangible collections management. The position drives the library’s marketing, communication, and community engagement strategies; collaborates on public-facing digital platforms and web presence; and leads data-informed assessment initiatives to evaluate service impact, align with institutional student success outcomes and foster continuous improvement. This position is governed by state and federal laws, and agency/institution policy.

This position holds a 12-month, on-site faculty appointment with rank leading to tenure.

Qualifications:

REQUIRED EDUCATION AND EXPERIENCE:

• A master’s degree in library and information science from an ALA-accredited program;
• A minimum of six (6) years of professional post-MLIS library experience, including at least two (2) years of administrative experience supervising full-time personnel;
• Demonstrated experience in one or more user-facing library services.
  
  

JOB DUTIES AND RESPONSIBILITIES:

• Provide strategic vision and administrative oversight for library user services, including information, reference and technology assistance, circulation, course reserves, resource sharing and patron delivery services;
• Provide oversight of the maintenance of tangible collections within the Ottenheimer Library including print, microform and media formats, as well as distinct collections, including government documents and special collections;
• Lead and empower a team of approximately 10 FTE (full-time staff and part-time student employees) through effective recruitment, training, mentorship and team development;
• Support strategic marketing and communication strategies while cultivating dynamic engagement initiatives with campus and community partners;
• Collaborate with the Director of the Learning Commons to provide a coordinated approach to academic support services and experiential learning opportunities in the library, learning commons, and makerspace;
• Collaborate with the Collections and Academic Success teams to promote resource discovery, assess library collections, and develop, maintain, and evaluate the library’s public-facing digital infrastructure;
• Participate in professional scholarship and service consistent with an appointment as a tenure-track faculty member;
• Work occasional evening and weekend hours as needed in support of user services;
• Performs other work-related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven leadership ability with a track record of effective personnel management, team building, and conflict resolution;
• Experience building relationships including communicating and collaborating with stakeholders;
• Experience with strategic planning and co-curricular assessment;
• Strong interpersonal and communication skills.
   

Qualification Equivalencies:

Additional Information:

$71,646 - $75,737Cover Letter/Letter of Application, Curriculum Vitae, List of three Professional References (name, email, business title)

Special Instructions to Applicants:

JB Hill, Dean of the Ottenheimer Library
[email protected]
501-916-6186

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking

Frequent Physical Activity:

Grasping, Standing, Walking

Occasional Physical Activity:

Crouching, Lifting, Pulling, Pushing, Reaching

Benefits Eligible:

Yes