Guest Experience Associate

Who We Are

Since opening in 1998, The Tech Interactive has been an integral part of the San Francisco Bay area and is proud to serve families and young people through hands-on activities, experimental labs, and design challenge experiences. 

Here at The Tech our mission is to inspire the innovator in everyone! We are a team of diverse individuals committed to creating learning experiences that empower young folks to innovate with creativity, curiosity, and compassion. We believe that technology is leading and transforming lives all over the world and we want to help develop the next generation of problem-solvers.

If you join our team, we know you will have a fulfilling and rewarding role focused on giving back to our community, especially those that have been historically marginalized and underserved. 

Position Overview

The Guest Experience Associate is responsible for providing exceptional customer service in all front-line aspects of The Tech Interactive experience. This includes but is not limited to handling guest transactions (admissions, concessions, gift shop), IMAX theater operations, and exhibit and program facilitation. This position engages with school groups, families, and many other diverse audiences on a daily basis to provide superior service and guest experience.  This non-exempt position reports to the Guest Experiences Management team. 

Responsibilities

• Guest Transactions and IMAX Theater Operations
• • Operate point of sale system for admission, concessions, and gift shop transactions. 
  • Operate the IMAX Media Control console and Spice Media Automation system. Monitor sound and image quality throughout the run of a film. 
  • Handle food transactions and inventory in concessions according to Department of Health standards.
  • Support pre-show guest entrance into IMAX
  • Perform and delegate general housekeeping to maintain the appearance of the front of the house and the IMAX Theater.
• Exhibit and Program facilitation
• • Lead experiences with diverse audiences in our most open-ended program spaces using our Design Challenge Learning facilitation style.
  • Participate in required and optional training sessions to build and maintain customer service and facilitation skills.
  • Maintain cleanliness and organization of materials in exhibit and program spaces. 
• Greet school groups providing welcoming and introductory information. 
• Maintain current knowledge about The Tech's admission rates, membership options, special events, educational programs, and other visitor-related information.
• Report non-functioning exhibits, electronics, or lighting to the Engineering and Facilities staff in a timely manner.
• Complete additional related tasks or duties as assigned by the supervisor/manager.
  
  

Requirements and skills

• Minimum High School Diploma; or AA or BA  in a related field (or a combination of coursework towards a degree and relevant experience).
• Ability to engage and effectively communicate with diverse audiences in a variable-paced environment. 
• Excellent customer service, public speaking, and listening skills.
• Computer literate (Microsoft Windows, Microsoft Office, Google Suite, internet).
• One or more years of retail, sales, museum, and/or customer service experience preferred.
• Experience working with youth in a traditional or non-traditional educational setting is highly desired. 

Working Conditions and Schedule

• This is an onsite position. 
• Weekends and evenings are required. Availability will vary based on The Tech’s operating schedule, including evenings and offsite events. 
• This is an on-call position and shifts will be offered based on business need; shift times will be variable.
• Significant periods of standing, walking, or sitting within an assigned space. Interacting with guests is an essential part of this job. 

• Frequently moves objects up to 25 pounds.

Inclusion, Diversity, Equity, and Accessibility (IDEA) at The Tech

Our success is dependent on building teams that include people from different backgrounds and experiences who challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including but not limited to those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or nonconforming, veterans, and people from different socioeconomic backgrounds.

The Tech will provide an equal opportunity in recruitment and employment to all individuals and will not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable law. Any applicant with a disability may contact The Tech Interactive to arrange for accommodations. Please contact the Tech at [email protected] or call (408) 795-6248.