Customer Service Associate 1 - Roadside Assistance

Job Description

Core responsibilities

• Customer interaction: customer service and dispatch, manage inbound calls, answer questions about roadside assistance, process service request, and coordinate with service providers.
• Service dispatch: Process service requests, coordinate with a network of roadside assistance providers (towing and repair), and monitor service delivery.
• Administrative support: Maintain and update customer accounts, perform data entry, and support other team members with day-to-day tasks.
• Billing and payments: Calculate charges, process payments, and handle billing inquiries.
• US Account

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Proficiency with computers and various software systems.
• Ability to remain calm and efficient in a fast-paced environment.
• Experience in customer service, dispatch, or a call center is often preferred. 
• Amenable to work on shifting schedule specially at night, holidays and working on-site.
• Fresh Graduates are welcome to apply!

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.

Recruitment Process: Video Recording Submission > Online Examination > Initial Interview (HR) & Final Interview (Operations)

Check out the rewards waiting for you:
✅ Clothing Allowance 
✅ Laundry Allowance 
✅ Rice Allowance 
✅ 20% Night Differential
✅ Day 1 HMO + 1 Free Dependent 
✅ Insurance Coverage (Life & Accident) 
✅ Vacation Leave Credits 
✅ Sick Leave Credits 
✅ Performance Bonus