Zurich Insurance

Global insurer providing property, casualty, life

Digital Learning & Agency Transformation Lead

Corporate & Technical TrainingPosted on Nov 5

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

Knowledge of product line at proficiency level 2.
Knowledge of sales channels at proficiency level 2.
Sales support and administration at proficiency level 3.
Understanding customer needs at proficiency level 2.
Portfolio management (UWR) at proficiency level 2.
Customer centricity at proficiency level 2.
Business acumen at proficiency level 2.
Change management at proficiency level 2.
Customer service at proficiency level 2.
Effective communication at proficiency level 2.

Responsibilities

Manage the function that provides training to agents and/or other business customers.
Identify and analyze training needs.
Design, develop, and deliver a wide spectrum of training solutions, including online training and webinars.
Analyze the effectiveness of training interventions and prepare documentation and presentations on training outcomes.
Work with Underwriting to ensure compliance with underwriting guidelines and audits.
Work with customers when needed to follow proper licensing procedures.
Manage the development and distribution of material brochures.
Enhance business through consulting with key customers.
Ensure successful completion of projects by maintaining ongoing dialogue with business unit sponsors during implementation of major projects.
Diagnose and develop expert recommendations to solve unique business unit and customer problems.
Lead complex or long-term business projects lasting over six months to implement new or changed systems, programs, or products.
Investigate, recommend, and implement leading-edge technical solutions when they meet customer needs.
Participate in the performance management cycle and take action to improve performance on the job.
Assist and support coworkers.
Take action to manage personal development.

Purpose

To identify and analyze training needs and provide training to agents and-or other business customers to ensure legal and licensing compliance.

Nature of Work

Key Accountabilities

Manage the function that provides training to agents and-or other business customers.
Identify and analyze training needs.
Design, develop and deliver a wide spectrum of training solutions, including on-line training and webinars.
Conduct analysis of the effectiveness of training interventions and prepare documentation-presentations on the outcomes of training.
Work with Underwriting to ensure compliance with underwriting guidelines and audits.
Work with customers when needed to follow proper licensing procedures.
Manage the development and distribution of material brochures.
Enhance business through consulting with key customers.
Ensure the successful completion of projects by maintaining continuing dialogue with business unit sponsors during implementation of major projects.
Diagnose and develop expert recommendations to solve unique business unit and customer problems.
Lead complex technical or long-term (over 6 months) business projects to implement new or changed systems, programs or products.
Investigate, recommend and implement leading edge technical solutions when they meet customer needs.

Performance Management and Accountabilities

Demonstrate commitment to corporate values.
Take accountability for participating in the performance management cycle.
Take action to improve performance on the job.
Assist and support co-workers.
Take action to manage own personal development.

Skills

Functional Skills

Knowledge of Product Line - Proficiency Level 2
Knowledge of Sales Channels - Proficiency Level 2
Sales Support & Administration - Proficiency Level 3
Understanding Customer Needs - Proficiency Level 2
Portfolio Management (UWR) - Proficiency Level 2
Customer Centricity - Proficiency Level 2

Cross Functional Skills

Business Acumen - Proficiency Level 2
Change Management - Proficiency Level 2
Customer Service - Proficiency Level 2
Effective Communication - Proficiency Level 2

About the Company

Zurich Insurance

Global insurer providing property, casualty, life

Zurich Insurance Group provides global multi-line insurance for individuals, families, small and mid-sized businesses, public entities, and multinational corporations in more than 200 countries. Its Property & Casualty arm covers personal lines like car and home, plus a wide range of commercial coverages (property, casualty, motor fleet, marine, construction, energy, financial lines, international programs); its Life business offers protection, savings, retirement, and unit-linked products. The Farmers Group manages Farmers Exchanges in the United States. The company also provides risk engineering and prevention services to help customers reduce risk and build climate resilience, with products sold through agents, brokers, bank partners, and direct channels. Its goal is to provide financial protection and risk management solutions that help customers manage uncertainty and build resilience over the long term.

Company size: 10,001+
Company stage: IPO
Headquarters: Zurich, Switzerland
Founded: 1872

Recently Posted Jobs

Explore more opportunities at Zurich Insurance

See more jobs