Case Management and Counselling Coordinator

Coordinator, Case Management and Counselling
Coordinator - (OPSEU)
 Full-Time, Contract (End Date: June 27, 2028) 

This posting is the result of an upcoming vacancy.
Primary location London, Ontario (London, Elgin, Middlesex, Oxford Zones)
- Application Deadline: November 24, 2026 -

The Coordinator role is above the rank of Team Lead / Team Leader and will perform duties and responsibilities consistent with supporting teams in providing a psychosocial model of care to assist with the rehabilitation and community integration of clients. This role will include duties and responsibilities that support program Managers and Directors with the management of the day-to-day program functions, providing direction and supervision to Team Lead / Team Leader (if any), direct service staff, and for supporting the administrative and staffing requirements in program(s). 

The Coordinator will not carry a client case load and will only perform direct service work in emergency situations, or in support of a direct service staff member.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

• What you'll be making - Starting rate for this role is $32.24 per hour (Level 1 – Coordinator)
  1. Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($39.60 per hour); for internal applicants, grid level placement will occur as per the Collective Agreement
• When you'll work - 70 hours biweekly; Monday – Friday from 8:30am-4:30pm
• Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be – 9% in lieu of benefits

HOW YOU WILL BE MAKING A DIFFERENCE:

 Support of Direct Service Team: 

• Assists Manager with organizing and directing the day-to-day work of staff, including program tasks and the distribution of work amongst staff members 
• Travels to assigned program sites for the purpose of checking-in with staff and teams on a regular basis 
• Builds relationships with staff members to support collaboration, well-being, program improvement, and a positive work environment 
• Monitors team dynamics and well-being; consults with the Manager to address concerns Addresses questions and concerns from staff members, consulting with the Manager as needed 
• Shares feedback with staff members in a manner that is constructive, respectful, and client-centered 
• Consults with Manager to address performance issues 
• Assists with performance reviews for staff members, as assigned by the Manager(s) 
• Acts as a resource to staff members regarding challenging clients, clinical approaches, and program concerns; works collaboratively with staff members to develop solutions 
• Completes staff work observations and supports professional consultations, as needed 
• Provides staff members with supervision 
• Ensures effective and timely flow of information amongst staff members, as well as to and from the Manager and Director 
• Respects and acknowledges the contributions, opinions and expertise of all team members 
• Utilizes effective conflict management skills 
• Supports decision-making and flow through of communication the Manager and/or Director 
• Provides direction in emergency situations; assists the Manager with providing appropriate debriefing and supportive follow-up 

Operations: 

• Works with Manager to screen, interview, score and hire new staff, both internally and externally 
• Supports the orientation and training of new staff and existing staff 
• Schedules and approves time-off requests 
• Resolves scheduling conflicts and directs/re-assigns staff members as needed to support program functions and ensure safety 
• For programs requiring Relief coverage: o Monitors Relief pools to ensure Relief staff are engaged and trained to provide appropriate client support 
• Manages Relief pool composition to ensure adequate coverage; initiates reach out to disengaged Relief staff members and/or initiating the hiring of additional Relief staff members, as needed 
• Reviews intakes and waitlists to assign clients for optimal fit based on client needs and existing staff caseloads 
• Liaises between staff and Manager with respect to client access and flow; assists with assessing potential fit for the program 
• Implements new initiatives and policy / procedure changes within the program(s) 
• Oversees daily program planning, problem solves issues and provide guidance around program concerns and direction 
• Ensures program consistency and ensures services are delivered with compassion, inclusiveness and accountability in a welcoming environment 
• Provides leadership back-up when Manager is absent, including waitlist management 
• Supports coordination of Coordinated Care Plans (CCP) with community partners and staff 

Administrative and General Responsibilities: 

• Ensures program is conforming to accreditation standards 
• Ensures Health and Safety Committee duties are carried out, as required 
• Performs file audits and quality reviews, coordinates any resulting follow-up with the Manager 
• Represents the program(s) on the Electronic Health Record (EHR) Committee 
• Provides solutions for any questions related to documentation, and the EHR 
• Addresses any site concerns regarding the physical property (internal and external) and reports concerns to Property Services Department, as appropriate 
• Professionally liaises with community partners regarding programs; providing information and updates 
• Takes on special assignments, as agreed with the Manager or Director 
• Completes statistics, as required specific to the program area 
• Supports payroll input, documentation and approvals, as needed 
• Ensures financial documentation and documentation related to clients is completed and submitted, as per organizational requirements 
• Coordinates and/or orders program supplies 
• Supports staff members to problem solve any IT concerns, notifying the IT department as needed 
• Other duties as required 

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.
 
We require the following qualifications:

• College diploma or University degree in a mental health and addiction related field, OR a College diploma or University degree in a human, social, or justice and community services-related field with 3–5 years of direct service experience in addiction and mental health services and supports or counselling. (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Valid Driver’s Licence and access to a personal vehicle with adequate insurance coverage to meet job requirements
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• Registration with an appropriate college preferred (OCSWSSW, CNO, CRPO, CPSO, OR CPO)
• Experience working with 24/7 programs
• Certification in CPR and First Aid
• Knowledge of psychiatric medications
• Knowledge and experience managing schedules is an asset
• Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – November 24, 2026

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team. 
 

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [email protected]

Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes