We are seeking a detail-oriented, self-motivated candidate who is excited to work at a fast-growing startup as an Implementation Manager, Salespath. The primary focus of this role is to ensure a smooth and successful onboarding experience for new customers using the Rinsed Salespath platform, our in-driveway salesperson enablement and management tool.

A typical day for this position at Rinsed includes the following:

• Own and execute the customer onboarding journey from start to finish
• Serve as the post-sales, first impression of the Rinsed brand
• Become an expert on the Rinsed Salespath application and provide training and support to ensure proper use of the software
• Coach customers on operational changes and how to hold their employees accountable while using Salespath tools
• Identify and troubleshoot any issues that may arise during the onboarding process
• Ensure customer satisfaction by proactively addressing any concerns and in a timely manner
• Continuously gather and communicate feedback from customers to improve the onboarding process and the product
• Collaborate cross functionally with internal technical resources on the more technical aspects of the onboarding process
• Be the go-to point of contact for customers starting their Rinsed journey

About You:

• You have a Bachelor’s degree or equivalent work experience, with 3+ years of experience in customer onboarding, customer success, customer support, or a relevant role
• Experience with onboarding processes involving both software and hardware a plus but not required
• You have experience in a SaaS environment
• You are a multi-tasker and self-starter, with strong time management and prioritization skills
• You are passionate about helping customers get the most out of the Rinsed platform
• You care deeply about the success of each customer, their clients, and your teammates
• You have strong communication and problem-solving skills

Our Investment in You:

• Competitive salary and benefits including unlimited PTO, health / dental / vision insurance, and more
• Opportunity to shape the future of Rinsed and make a significant impact in the role
• Work closely with our founders and leadership team to drive customer onboarding strategy and execution
• Be part of an incredible team with a great blend of hustle, productivity, and fun