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Full-Time

Implementation Manager

Salespath

Confirmed live in the last 24 hours

Rinsed

Rinsed

51-200 employees

Car wash CRM with POS integration and marketing tools

Enterprise Software

Compensation Overview

$130k - $150kAnnually

Mid

New York, NY, USA + 1 more

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • Bachelor’s degree or equivalent work experience
  • 3+ years of experience in customer onboarding, customer success, customer support, or a relevant role
  • Experience in a SaaS environment
  • Strong time management and prioritization skills
  • Strong communication and problem-solving skills
Responsibilities
  • Own and execute the customer onboarding journey from start to finish
  • Serve as the post-sales, first impression of the Rinsed brand
  • Become an expert on the Rinsed Salespath application and provide training and support to ensure proper use of the software
  • Coach customers on operational changes and how to hold their employees accountable while using Salespath tools
  • Identify and troubleshoot any issues that may arise during the onboarding process
  • Ensure customer satisfaction by proactively addressing any concerns and in a timely manner
  • Continuously gather and communicate feedback from customers to improve the onboarding process and the product
  • Collaborate cross functionally with internal technical resources on the more technical aspects of the onboarding process
  • Be the go-to point of contact for customers starting their Rinsed journey

Rinsed is a car wash customer relationship management software that seamlessly integrates with POS systems and websites, offering tools for managing memberships, reducing churn, and driving revenue through email and text message marketing campaigns. Its technology includes POS integration, automated churn reduction, one-page checkout forms, and unified reporting across multiple locations.

Company Stage

Series B

Total Funding

$35.1M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

22%

1 year growth

57%

2 year growth

273%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rinsed's specialized focus on the car wash industry allows employees to develop deep expertise in a niche market.
  • The integration of Ignite Wash's capabilities can lead to improved customer engagement and higher sales conversion rates, driving company growth.
  • Substantial funding from prominent investors provides financial stability and resources for continued innovation and expansion.

What critics are saying

  • The niche focus on the car wash industry may limit market opportunities and growth potential compared to more diversified CRM platforms.
  • Integrating Ignite Wash's technology and team could present challenges in maintaining a cohesive company culture and seamless platform experience.

What makes Rinsed unique

  • Rinsed focuses exclusively on the car wash industry, providing a specialized CRM platform tailored to the unique needs of car wash operators, unlike broader CRM solutions.
  • The acquisition of Ignite Wash enhances Rinsed's platform with real-time performance monitoring and sales management tools, setting it apart from competitors.
  • Rinsed's rapid growth, supported by significant investments from VMG Technology, Bedrock Capital, and Founders Fund, underscores its strong market position and potential for further expansion.