Full-Time

Implementation Manager

Salespath

Posted on 8/7/2024

Rinsed

Rinsed

51-200 employees

CRM platform for car wash businesses

Consumer Software
Enterprise Software

Compensation Overview

$130k - $150kAnnually

Mid

New York, NY, USA + 1 more

More locations: Lehi, UT, USA

Remote option available, but specific locations in Lehi, UT and New York, NY are prioritized.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • Bachelor’s degree or equivalent work experience
  • 3+ years of experience in customer onboarding, customer success, customer support, or a relevant role
  • Experience in a SaaS environment
  • Strong time management and prioritization skills
  • Strong communication and problem-solving skills
Responsibilities
  • Own and execute the customer onboarding journey from start to finish
  • Serve as the post-sales, first impression of the Rinsed brand
  • Become an expert on the Rinsed Salespath application and provide training and support to ensure proper use of the software
  • Coach customers on operational changes and how to hold their employees accountable while using Salespath tools
  • Identify and troubleshoot any issues that may arise during the onboarding process
  • Ensure customer satisfaction by proactively addressing any concerns and in a timely manner
  • Continuously gather and communicate feedback from customers to improve the onboarding process and the product
  • Collaborate cross functionally with internal technical resources on the more technical aspects of the onboarding process
  • Be the go-to point of contact for customers starting their Rinsed journey

Rinsed provides a Customer Relationship Management (CRM) platform tailored for car wash businesses. The platform helps car wash owners manage and grow their memberships, minimize customer churn, and improve customer engagement through automated and personalized features. It integrates with existing Point of Sale (POS) systems, offering a comprehensive solution to increase subscription revenue. Rinsed caters to a range of car wash businesses, from small operators to large chains, primarily in the United States. The company operates on a subscription model, where clients pay for access to the CRM and its tools, which are backed by positive return on investment reported by users. Additionally, Rinsed has enhanced its services by acquiring Ignite Wash, a platform aimed at car wash salespeople, further increasing its value to clients.

Company Stage

Series B

Total Funding

$37M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven analytics enhance customer engagement and reduce churn for car wash businesses.
  • Growing demand for contactless services offers Rinsed opportunities for CRM integration.
  • 5G technology expansion boosts Rinsed's real-time data processing and customer experience.

What critics are saying

  • Emerging CRM platforms for niche markets threaten Rinsed's market share.
  • Technical challenges in Ignite Wash integration may disrupt service continuity.
  • Economic downturns could reduce investment in car wash services, impacting revenue.

What makes Rinsed unique

  • Rinsed specializes in CRM solutions exclusively for car wash businesses.
  • The platform integrates seamlessly with existing POS systems for enhanced functionality.
  • Rinsed's acquisition of Ignite Wash strengthens its sales and customer engagement capabilities.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Stock Options

INACTIVE