Guest Relations Staff - Staging

Description

[Seasonal] Guest Relations Staff - Staging

National Western | Denver, CO

About National Western

We are National Western—an organization rooted in more than 120 years of history and driven by a mission to strengthen American agriculture through education, youth development, and community connection. We are stewards of the Western way of life, grounded in the values of courage, pride, integrity, grit, and loyalty. Each January, we bring this mission to life through the legendary National Western Stock Show—one of the world’s premier Western lifestyle, rodeo, and livestock entertainment events—welcoming hundreds of thousands of guests from across the globe. Beyond the Stock Show, we operate The Legacy, a world-class, year-round destination for events, experiences, and cultural connection in the heart of Denver. We are more than an event—we are a brand that lives at the intersection of heritage and culture, shaping how Western lifestyle shows up in the modern world.

Position Summary

As a member of our Guest Relations Staging team, you will play a critical role in the safe and efficient movement of livestock exhibitors, trucks, and trailers throughout the National Western Stock Show grounds during move-in and move-out. Serving as a primary point of contact for exhibitors and drivers, you will help coordinate traffic flow, guide livestock trailers into designated barn areas, provide direction and information, and support a positive experience for exhibitors and guests alike.

This is a highly visible position that requires strong communication skills, situational awareness, and the ability to remain calm and professional in a fast-paced, high-volume environment. Successful candidates will be comfortable working outdoors for extended periods, handling large influxes of livestock trailers, and assisting with traffic management during peak operational periods.

Reports to: Senior Manager of Guest Relations

Duties & Responsibilities

• Serve as a staging and traffic control team member during livestock move-in and move-out operations, which are happening constantly throughout show.
• Guide livestock trailers and commercial vehicles to designated staging and unloading locations throughout the grounds.
• Assist drivers by providing clear visual and verbal direction when maneuvering trailers into barns and assigned areas.
• Monitor traffic flow and help prevent congestion in designated livestock and exhibitor areas.
• Communicate professionally with exhibitors, drivers, contractors, staff, and event participants to ensure orderly operations.
• Provide directions and answer questions regarding barn locations, unloading procedures, event schedules, and facility access.
• Maintain awareness of surrounding vehicle and pedestrian traffic to support a safe environment for all guests and exhibitors.
• Respond appropriately to changing operational needs and assist with crowd and traffic management during high-volume periods.
• Report safety concerns, accidents, operational issues, or policy violations to supervisors promptly.
• Support other Guest Relations functions as assigned to ensure successful event operations.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Requirements

Desired Experience, Skills, & Abilities

• Prior customer service, event operations, traffic control, livestock event, agricultural, rodeo, fair, or similar experience preferred.
• Knowledge of livestock handling practices and agricultural events is strongly preferred.
• Experience working around trucks, trailers, livestock, or commercial vehicles is a plus.
• Ability to confidently and safely guide trucks and livestock trailers into designated staging and barn areas.
• Familiarity with various trailer sizes and lengths is helpful.
• Strong verbal communication skills with the ability to provide clear directions in busy environments.
• Ability to remain calm, professional, and solution-oriented during high-stress situations.
• Comfortable working independently and as part of a team in a fast-paced environment.
• Fluent in English; bilingual abilities are a plus.
• Candidates must be available for early mornings, late nights, weekends, and extended shifts throughout the 16 days of Stock Show.

Working Conditions

National Western Complex is a multi-purpose indoor and outdoor commercial and agricultural complex where dusty conditions and animals are present. Work is performed both indoors and outdoors in all weather conditions, including extreme cold, snow, wind, rain, and uneven terrain.

This role frequently operates in active livestock load-in and load-out environments where large numbers of exhibitors, livestock trailers, trucks, and equipment are moving throughout the grounds. Employees must be able to safely navigate high-volume traffic areas, maintain situational awareness, and communicate effectively during busy and occasionally high-stress operational periods.

Compensation and Benefits

• This is a seasonal, hourly position with a pay rate of $19.85/hr.
• Paid sick time is offered at a rate of 1 hour for every 30 hours worked.
• Shift differentials offered – earn more for working nights!

Seasonal Position: This is a temporary seasonal position with an anticipated end date of 01/25/2027. Employment may end earlier or be extended based on operational needs.

WSSA/NWSS is a drug & alcohol-free employer with a zero-tolerance drug policy, including marijuana.

WSSA/NWSS is an equal-opportunity employer and values diversity.

All offers are contingent on the successful completion of a criminal background check. Candidates must be 18 years or older to apply.

Job Posting Close Date:

1/4/2027; multiple positions are available; the posting will remain open until all positions are filled.