Quality Administrator - Document Control

Quality Administrator (Document Control)

Location: Billingham-UK

We’re looking for a detail-driven Quality Administrator to provide high-quality administrative support within Document Control at our Billingham site. You’ll manage the accurate storage, retrieval, and communication of GMP documentation, delivering high-volume scanning, printing, photocopying, binding, and archiving services that are essential to daily operations and regulatory inspections.

What you’ll do

• Deliver an efficient, high-standard document control service to the site.
• Photocopy, print, and bind large volumes of master paper documents to the highest standards.
• Print from the Electronic Document Management System (eDMS) (Veeva) and prepare document packs for site use.
• Issue records for use, maintaining both electronic and paper registers.
• Scan high volumes of documents and receipts for customers and regulatory inspections.
• Reconcile paper records at archival; ensure accuracy for long-term retrieval.
• Manage shared inboxes to provide timely, customer-focused support.
• Run reports to verify the accuracy of both electronic and paper filing.

What you’ll bring

• Minimum of 5 GCSEs at Grade 5 (C) or above (or equivalent).
• Strong IT literacy, including Microsoft Office (Word, Excel, Outlook).
• Excellent attention to detail and accuracy with high-volume tasks.
• Strong verbal and written communication skills; confident liaising across site functions.
• Proven ability to organize and manage large volumes of print and electronic information.
• Customer service mindset and the ability to meet deadlines in a busy environment.

Why join us

• Make a direct impact on quality, audit readiness, and customer satisfaction.
• Work in a supportive Quality team with opportunities to grow skills in GMP document control and eDMS tools.
• Competitive salary, with 35 days holiday (Not including Public Holidays), annual incentive plan and up earn up to 21% on your pension.

Equal opportunity We are committed to equal opportunities in hiring, promotion, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national or social origin, disability, veteran status, etc.