Full-Time
Managed Services Associate
Posted on 2/1/2025
MindTickle
501-1,000 employees
Sales readiness and enablement platform
No salary listed
Mid
United States
Hybrid position; requires some in-office days.
- Bachelor’s degree with 2-4 years of experience in Managed Services or platform administration within an IT organization for a SaaS-based product/application
- Ability to grasp the intricacies of the Mindtickle platform and adapt to new technologies
- Exceptional verbal, written, and presentation skills, with strong interpersonal communication abilities
- Working knowledge of Instructional Design, Curriculum Development or Content Creation
- Knowledge of fundamental MS Word, PPT, Excel (Advanced Excel knowledge is a plus)
- Ability to thrive under tight deadlines and manage multiple projects concurrently
- Keen attention to detail and adeptness in comprehending problem statements
- Team player capable of collaborating with cross-functional teams to solve business and technical challenges
- Deep commitment to the accuracy of work and a strong focus on client satisfaction
- Customer-centric and solution-oriented approach
- Experience of working on a Learning Management Systems will be an added advantage
- Manage administrative tasks of multiple customers and projects simultaneously while adhering to timeliness, quality and schedule
- Gain a comprehensive understanding of client requirements, ensure timely communication and updates to customers
- Act as the primary point of contact for both client and internal team communications for high-priority projects
- Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients
- Structure, chunk, and/or recreate existing customer content into material suitable for bite-sized learning
- Design and develop engaging content, primarily using tools like PowerPoint, Articulate Rise, Vyond, amongst others
- Constantly learn and explore the Mindtickle platform, features and functionalities to discover more streamlined task execution methods
- Familiarity with web development technologies (JavaScript, HTML, CSS) will be highly advantageous
MindTickle provides sales readiness and enablement solutions through a platform that focuses on training sales teams using micro-learning, social interactions, and gamified methods. The platform delivers small, digestible learning content that engages users and enhances their training experience. MindTickle caters to a diverse range of clients, from small businesses to large enterprises, particularly in customer-centric industries like MedTech and technology. Unlike many competitors, MindTickle emphasizes continuous learning and offers features such as virtual coaching tools, data-driven insights, and readiness assessments to help teams improve their skills and performance. The company's goal is to empower sales teams to deliver exceptional customer experiences and achieve better sales outcomes.
Company Size
501-1,000
Company Stage
Series E
Total Funding
$273.6M
Headquarters
San Francisco, California
Founded
2012
Simplify's Take
What believers are saying
- Recognition as a leader in revenue enablement boosts MindTickle's market credibility.
- Generative AI Copilot enhances sales training, aligning with current AI trends.
- 74% customer growth and 233% ARR increase highlight strong market demand.
What critics are saying
- Economic uncertainty may lead to reduced budgets for sales readiness solutions.
- Rapid AI advancements require continuous innovation to maintain competitive edge.
- Integration challenges from acquiring Enable Us could disrupt service delivery.
What makes MindTickle unique
- MindTickle offers a unique blend of gamified and data-driven sales training.
- The platform integrates virtual coaching and readiness assessments for comprehensive sales enablement.
- MindTickle's SaaS model allows flexible, scalable solutions for diverse business needs.
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Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 2%2 year growth
↑ 1%Mindtickle's sales-readiness tech is used by Fortune 500 companies and was awarded the top spot in G2's 'Best Software Companies' list of enterprise products in 2020.
New Report Recognizes Mindtickle for Full-Featured Platform and Innovation RoadmapSAN FRANCISCO, Aug. 27, 2024 /PRNewswire/ -- Today, Mindtickle has been recognized as a Leader in The Forrester Wave™: Revenue Enablement Platforms, Q3 2024. This is the first time Forrester has published an evaluative report on vendors in this category, which author Eric Zines characterizes as a convergence of the Sales Content Management and Sales Readiness categories. Forrester used 32 criteria to evaluate the 12 most significant revenue enablement platforms, ranking Mindtickle the highest possible score in nine criteria, including "efficiency/upside benefits" for sellers and managers/coaches.According to the Forrester report, "Mindtickle delivers a full-featured platform backed by a strong innovation roadmap," adding that "Mindtickle is best for enterprise-level customers who want an integrated enablement solution from a vendor that values collaboration in their development roadmap and has the ability to transform their sales L&D efforts." Forrester weighs current offerings in its evaluative reports and vendors' vision and direction."This recognition as a Leader not only highlights for us our innovation but also our deep commitment to our customers' success," said Krishna Depura, CEO and co-founder of Mindtickle. "We believe that our true impact is measured by the results we help our customers achieve—results that empower them to reach and exceed their revenue goals."As part of the process, Forrester received direct input from current customers of the participating vendors. According to Forrester, "Reference customers rave about Mindtickle's dedication to customer success and highlight the ease of sharing content…in a tailored, elegant manner that provides insights and feedback on content usage."The Mindtickle Revenue Enablement Platform helps companies win more and expand fast, keeping teams up to speed with market changes and buyers' needs with training, content management, coaching, call insights, and digital sales rooms
SAN FRANCISCO, Aug. 27, 2024 /PRNewswire/ - Today, Mindtickle has been recognized as a Leader in The Forrester Wave(TM): Revenue Enablement Platforms, Q3 2024.
Mindtickle, the market-leading revenue productivity platform, announced today the appointment of veteran marketer Joan Jenkins as Chief Marketing Officer.
SAN FRANCISCO--(BUSINESS WIRE)--Mindtickle, the market-leading revenue productivity platform, announced today the appointment of veteran marketer Joan Jenkins as Chief Marketing Officer. This strategic move is part of the company’s continued growth momentum driven by new product innovations, market leadership, AI advancements, and significant customer wins and expansion.With over two decades of marketing experience, Jenkins brings expertise in leading high-performance teams and fueling growth for innovative companies. Before joining Mindtickle, she was the CMO at Blueshift and held executive positions with several industry-leading companies, including Druva, Informatica, Oracle, and Cisco. As Mindtickle’s CMO, Jenkins will be essential in driving customer outcomes and increasing market adoption of Mindtickle’s revenue productivity platform.“We’re at an incredible inflection point in sales and revenue enablement, and customers are seeing increased business results from investments in this area,” said Jenkins. “Mindtickle has consistently led the way in offering cutting-edge solutions for revenue productivity. I am thrilled to collaborate with the team to drive exponential growth and exceptional customer experiences.”Jenkins’ appointment comes at a time when marketing has become a key stakeholder in evaluating and buying revenue enablement solutions