Practice Manager

About the Role

Seen Health provides care for older adults in the San Gabriel Valley, many of whom have complex health needs. As Practice Manager, you'll run our clinic day to day so every participant gets timely, coordinated care in a language and style that feels familiar to them. You'll lead our clinical team of RNs, LVNs and Medical Assistants, building the schedules, workflows and habits that hold up on the busiest days. When the practice runs well, our clinicians can focus on patients, and participants and families feel the difference at every visit. You'll report directly to our Director of Clinical Operations, a true partner in this work, and together you'll own how well our clinic runs and the quality of care our participants receive. If you love building teams, improving how things work, and seeing your impact on the people we serve, we'd love to meet you.

Responsibilities

Team Leadership

• Directly manage Medical Assistants, Registered Nurses, and Licensed Vocational Nurses, including hiring, onboarding, scheduling, coaching, performance reviews, and corrective action
• Foster a respectful, accountable, team-based culture and maintain strong morale and retention
• Ensure appropriate staffing coverage and manage time-off, productivity, and overtime

Clinic Operations

• Oversee daily operations of the medical office, including patient flow, scheduling, check-in/check-out, rooming, referrals, and follow-up
• Ensure appointment access standards are met and minimize wait times, no-shows, and missed visits
• Manage supplies, equipment, and vendor relationships; ensure the clinic environment is clean, safe, and senior-friendly (accessibility, mobility aids, wayfinding)

Workflow Optimization

• Evaluate existing clinical and administrative workflows, identify bottlenecks, and design, implement, and sustain improvements
• Standardize processes such as rooming protocols, pre-visit planning, orders and results management, referrals, and care transitions
• Use data and frontline feedback to measure impact and refine processes continuously
• Lead the team in adopting new technology and AI tools, fostering an AI-first mindset to streamline daily workflows and improve operational efficiency

Quality, Compliance & Safety

• Ensure compliance with applicable federal, state, and local regulations, including HIPAA, OSHA, CLIA, infection control, and CMS/DHCS requirements
• Maintain readiness for audits and inspections; support corrective action plans as needed
• Support quality improvement initiatives, including preventive care, chronic disease management, fall risk, medication safety, and advance care planning
• Monitor patient safety events and participate in root cause analysis and follow-up

Participant & Family Experience

• Serve as an escalation point for participant and family concerns, resolving issues promptly and compassionately
• Ensure communication with participants and caregivers is clear, respectful, and delivered in their preferred language
• Promote a welcoming environment that reflects the cultural needs of Chinese-speaking seniors

Collaboration & Reporting

• Work closely with physicians, advance practice providers, social workers, therapists, transportation, and other interdisciplinary team members
• Track and report key operational metrics (access, productivity, patient satisfaction, quality measures, staffing) to leadership
• Contribute to budget management and cost-effective use of resources

Qualifications

• 3-5 years of experience managing a medical office in an outpatient setting such as primary care, specialty care, urgent care, or similar
• Experience supervising MAs, RNs, and LVNs
• Proven experience optimizing workflows in a clinical setting, with examples of measurable improvement
• Bilingual fluency in speaking English and Mandarin and/or Cantonese
• Working knowledge of EMR systems, scheduling platforms, and healthcare compliance requirements
• Strong leadership, communication, problem-solving, and organizational skills
• Ability to remain calm, flexible, and solution-oriented in a fast-paced environment
• Bachelor's degree in healthcare administration, nursing, business, public health, or a related field preferred
• Experience serving older adults, including those with multiple chronic conditions, cognitive impairment, or functional limitations preferred
• Experience in PACE, Medicare Advantage, managed care, or value-based care environments preferred
• Familiarity with quality improvement methods (Lean, Six Sigma, PDSA) or related certification preferred
• Experience with audit preparation or regulatory surveys preferred

Location

• Los Angeles required. Ability to commute to Alhambra required.
• Relocation benefits available.

Salary & Benefits