Full-Time

AI Solutions Architect

MSX International

MSX International

1,001-5,000 employees

Automotive dealer performance and repair optimization

No salary listed

Ipswich, UK

Hybrid

Hybrid role with 50% work-from-home requirement.

Category
Sales & Solution Engineering
Required Skills
LLM
Machine Learning
RAG
Data Governance

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Requirements
  • Bachelor’s or Master’s Degree in Computer Science, Data Science, Software Engineering, or a related quantitative field is required; Solid foundational knowledge in Machine Learning and Software Architecture.
  • Professional proficiency in English is required; Italian and/or additional European languages are a plus.
  • 5+ years of significant experience in designing end-to-end technical architectures for Machine Learning and Generative AI solutions; Proven track record in conducting technical feasibility assessments, rapid prototyping (POCs/MVPs), and bridging business requirements with engineering execution; Experience with enterprise-scale systems, security standards, and AI governance is critical.
  • Expertise in AI design patterns (such as Retrieval-Augmented Generation, Fine-tuning, and Agentic workflows); Strong technical leadership and mentorship abilities, exceptional stakeholder management across cross-functional teams (Security, Data, Infrastructure), and the capability to optimize architectures for scalability, cost-efficiency, and reliability.
Responsibilities
  • Recommend the reference architectures for AI related solutions across the enterprise.
  • Design end-to-end pipelines for Generative AI, Machine Learning, and Agentic workflows.
  • Ensure that AI solutions are modular, reusable, and aligned with enterprise security and compliance standards.
  • Recommend the optimal technical stack for specific business use cases.
  • Partner with AI & Data Governance to ensure architectures align with risk, compliance, and lifecycle requirements.
  • Conduct evaluation of the technical feasibility of AI related initiatives.
  • Conduct rapid prototyping, POCs, MVPs, to validate AI-specific technical assumptions.
  • Support defining technical requirements, model dependencies, and integration points for AI related initiatives.
  • Collaborate with Security, Data, and Infrastructure teams to validate architectural assumptions and verify technical fit within the enterprise environment.
  • Provide high-level effort estimations and resource requirements for AI implementations.
  • Support defining what AI models need to move beyond "lab" environments into robust, scalable production systems.
  • Support defining requirements for scaling.
  • Recommend optimized architectures for latency, cost-efficiency (token management), and reliability.
  • Assess cost impact of model choices, inference patterns, and orchestration designs to recommend sustainable options.
  • Establish patterns for AI safety, bias mitigation, and "Human-in-the-loop" architectural components, ensuring architectural decisions follow the AI governance model, including risk reviews, lifecycle stages, and required documentation.
  • Act as the "North Star" for tech people involved in the implementation of AI related solutions.
  • Provide technical oversight and architecture reviews for AI related projects.
  • Monitor emerging AI patterns (RAG, Fine-tuning, Multi-agent systems).
  • Collaborate with the AI & Data Transformation Lead to support Value Streams and Support Functions on advisory support for AI uses cases, maintaining and evolving a set of reusable AI architecture patterns and component templates to support enterprise scaling.
  • Design and execute the technical assessment of AI models, and emerging technologies to ensure enterprise-grade performance.
  • Apply structured LLM validation frameworks to assess model performance, accuracy, safety, and technical suitability.
  • Review external AI products and services from a technical perspective to gauge architectural fit and integration readiness.
  • Stay at the forefront of AI research to identify and integrate new technical capabilities (e.g., multimodal models, advanced embedding techniques, reasoning models).
  • Ensure AI related solutions maintain technical flexibility and avoid architectural lock-in through modular design and standardized AI interfaces.
  • Maintain concise architectural documentation that supports decision-making, governance, and auditability.

MSX International partners with automotive OEMs and mobility companies to improve retail operations across dealer performance, repair optimization, and consumer engagement. Its offerings combine services and tools that enhance warranty and repair efficiency, diagnostics and repair enhancement, parts and service performance, and sales/distribution, guided by people, processes, and technology. It differentiates through a 30-year track record in the automotive space and deep industry focus, delivering end-to-end retail transformation rather than generic consulting. Its goal is to help clients unlock potential, improve retail results, and shape the future of mobility as a trusted catalyst for retail transformation.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Detroit, Michigan

Founded

2001

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Simplify Jobs

Simplify's Take

What believers are saying

  • MSX improved profit before tax margins year on year, signaling stronger earnings quality and financial resilience as of 2026.
  • MSX supports connected customers and cars through trend analysis, positioning itself as a key player in automotive digital transformation.
  • The mobile service partnership expands shop capacity while improving customer satisfaction, driving measurable business results quickly.

What critics are saying

  • Federman & Sherwood's data breach investigation exposes MSX's failure to protect customer data, damaging OEM and dealer trust; Prob: 40-60% in 6-12 months.
  • Spiffy's independent scaling of operational support risks MSX losing implementation control, weakening its role as primary field executor; Prob: 30-50% in 12-18 months.
  • Lunar Cyber's breach catalog confirms MSX exposed 14,1k accounts, revealing systemic IT vulnerabilities that could trigger regulatory penalties; Prob: 50-70% in 6-12 months.

What makes MSX International unique

  • MSX scales mobile service with Hyundai via Spiffy, leveraging a 2025 pilot to reach 150 dealers by 2026.
  • MSX integrates AI-powered dealer assistance to transform technical support and enhance customer engagement in automotive service.
  • MSX treats electrification, cybersecurity, and digital retail as execution challenges in 2026, aligning operations with current industry demands.

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Benefits

Flexible Work Hours

Remote Work Options

Company News

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Aug 7th, 2024
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Business Wire
Jul 21st, 2023
Federman & Sherwood investigates MSX International Inc for data breach

Federman & Sherwood investigates MSX International Inc for data breach.