C

Coinbase

Digital currency wallet and trading platform

Capacity Planning Lead

Full-TimePosted on 9/29/2026
$108.6k - $127.8k/yr+ Equity + Bonus eligibility
Mid
Remote in USA
HybridRemote within the United States, with quarterly in-person working sessions.

About the job

Requirements
  • Minimum 4 years of relevant experience in Workforce Management, with demonstrated expertise in capacity planning and forecasting.
  • Proven ability to build and maintain capacity models, with strong proficiency in Excel and/or Google Sheets; experience with Workforce Management platforms such as Assembled or comparable platforms.
  • Experience working across multiple support channels and planning for both full-time employee and vendor/business process outsourcing workforces.
  • Ability to work with large datasets to identify trends, model scenarios, and translate quantitative outputs into clear operational recommendations.
  • Strong analytical skills with a data-driven approach to workforce decision-making.
  • Excellent written and verbal communication skills, with the ability to clearly convey capacity risks and staffing plans to operational and cross-functional stakeholders.
  • Highly flexible and adaptable to the evolving needs of a high-growth, fast-paced organization.
  • Responsible use of generative artificial intelligence while maintaining human oversight to deliver business-ready outputs and improve workflow efficiency, cost, and quality.
Responsibilities
  • Own forecasts and short-range capacity plans across multiple compliance queues and markets, translating volume, average handle time, and shrinkage trends into staffing requirements and coverage plans.
  • Use hybrid human–artificial intelligence tooling to build and maintain capacity models that reflect the complexity of support channels and workforce structure.
  • Create multi-scenario staffing plans that model trade-offs between service levels, employee experience, operational flexibility, and cost effectiveness.
  • Partner with vendor management and business process outsourcing partners to ensure staffing targets and contractual service-level agreements are met.
  • Collaborate with Compliance Operations, Finance, and Recruiting to align capacity plans with headcount budgets, growth targets, and business priorities.
  • Analyze drivers of forecast misses and continuously improve forecasting methodology using statistical and data-driven approaches.
  • Automate and streamline planning processes to reduce manual effort and increase the accuracy and scalability of outputs.
  • Communicate capacity risks, dependencies, and staffing recommendations to operational stakeholders and Workforce Management leadership.
  • Utilize generative artificial intelligence responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Desired Qualifications
  • Experience with business intelligence tools such as Looker.
  • Experience with Structured Query Language.
  • Familiarity with agentic or artificial-intelligence-assisted planning tools.
  • Experience in technology or financial technology.

About the company

Coinbase operates a digital currency wallet and platform that lets people buy, sell, store, and transfer cryptocurrencies such as Bitcoin, Ethereum, and Litecoin. Its products include a user-friendly app and web interface for consumers and a platform for merchants, with services like custodial storage, trading, and on/off ramps to traditional currencies. The system works by securely holding users’ digital assets in custodial wallets, processing transactions, and providing trading and settlement features, as well as merchant tools for accepting crypto payments. Coinbase differentiates itself through a broad consumer and merchant footprint, strong emphasis on security and trust, regulated access, and a simple, accessible design that smooths the process of using digital currencies. Its goal is to help build an open financial system by making digital currencies easy to access, trustworthy, and usable for a wide audience.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2012

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Simplify Jobs

Simplify's Take

What believers are saying

  • Citi's partnership opens enterprise stablecoin payments to 150 million holders globally.
  • The CFTC license enables 24/7 settlement, lowering friction for institutional derivatives clients.
  • SEC tokenization relief creates a five-year runway for Coinbase's onchain stock trading expansion.

What critics are saying

  • Robinhood's tokenized stock lead and AMM-first SEC rules threaten Coinbase's Base model.
  • Coinbase Clearing covers only fully collateralized products; margined derivatives still depend on partners.
  • Ripple-style stablecoin payment competition and USDC concentration expose Coinbase to regulatory shocks.

What makes Coinbase unique

  • Coinbase Clearing became the first USDC-native CFTC derivatives clearinghouse on September 28, 2026.
  • Base now carries Coinbase tokenized stocks, backed 1:1 by real shares and redeemable.
  • Coinbase and Citi integrated stablecoin payments and bank rails on September 28, 2026.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Growth & Insights and Company News

Headcount

6 month growth

↑ 2%

1 year growth

↑ 3%

2 year growth

↑ 2%
Yahoo Finance
Sep 30th, 2026
Coinbase and Citi link bank rails to stablecoin payments for merchants

Coinbase Global and Citi have launched new features linking the bank's payment systems with Coinbase's stablecoin infrastructure. Citi's Virtual Account Wallet for Coinbase will automatically convert client fiat balances into stablecoins and convert incoming stablecoins back into fiat. Merchants using Citi's Spring platform can now accept stablecoin payments whilst keeping settlement within Citi's regulated banking system. The partnership supports Coinbase's strategy to reduce reliance on trading fees by expanding subscription and service revenue, including payments infrastructure and custody services. The rollout targets US merchants and enterprises. Adoption rates, active user numbers, and processed transaction volumes will indicate the partnership's success. The move aligns with Coinbase positioning itself as an institutional gateway as payments shift onto blockchain infrastructure.

Yahoo Finance
Sep 29th, 2026
SEC approves tokenised stock trading: Robinhood and Coinbase compete for market lead

The US Securities and Exchange Commission granted a five-year exemption on 17 September allowing certain crypto exchanges to offer tokenised versions of stocks for trading. Robinhood Markets and Coinbase Global are positioned to benefit from this development. Robinhood currently has a stronger position with 301 tokenised stocks worth $148.8 million as of 28 September, issued on its Robinhood Chain blockchain launched in July 2026. The company retained approximately 89% of crypto transaction fees, totalling $35.6 million in the first 28 days of September. However, its stock tokens are debt securities without voting rights, which may place them outside the SEC's new framework. Coinbase's offering aligns more closely with the new regulations. Its $8.4 million worth of stock tokens, available since August 2026 for non-US customers, are backed by real shares and already redeemable.

Upgate
Sep 29th, 2026
Coinbase launches USDC-Native clearinghouse post-cftc approval.

Coinbase launches USDC-Native clearinghouse post-cftc approval. Sep 29, 2026 Reading time: 3 min Coinbase Secures Key Financial License, Unveiling First USDC-Native Derivatives Clearinghouse Coinbase has obtained a crucial license in a segment of finance that cryptocurrency companies have long sought to penetrate. On September 28, the U.S. Commodity Futures Trading Commission (CFTC) officially registered Coinbase Clearing LLC as a derivatives clearing organization, marking a significant milestone as the nation's first clearinghouse for derivatives operating natively with USDC. A new paradigm for clearing. A clearinghouse functions as both a guarantor and an administrator in financial transactions. When two parties engage in a trade of futures contracts or options, the clearinghouse acts as an intermediary, ensuring that each side fulfills its obligations and receives payment. Traditionally, this process relies on the movement of U.S. dollars through conventional banking systems. Coinbase's innovative approach replaces these established channels with USDC, Circle's stablecoin pegged to the U.S. dollar, for both settlement and collateral purposes. Roots in regulatory evolution. This landmark registration is the culmination of a multi-year effort to adapt financial regulations to the digital asset landscape. The groundwork was laid with the CFTC's launch of a digital assets pilot program in December 2025. This initiative paved the way for Bitcoin, Ether, and USDC to be recognized as acceptable collateral within regulated derivatives markets, deliberately dismantling outdated restrictions that had previously excluded virtual currencies from such roles. Strategic maneuvers and partnerships. Coinbase moved swiftly to leverage this regulatory opening. The company forged a partnership with Nodal Clear, with the aim of launching a platform in 2026 that would utilize USDC as collateral for futures trading. Prior to this registration, Coinbase Derivatives, a CFTC-recognized designated contract market, had utilized Nodal Clear as a third-party clearinghouse while pursuing direct access to USDC for its clearing operations. The establishment of Coinbase Clearing LLC represents the successful execution of this strategy, transforming a pilot program experiment into a fully authorized clearing operation. The advantages of 24/7 settlement. The integration of USDC offers a significant operational advantage: round-the-clock settlement. Because stablecoins operate on blockchain infrastructure, collateral transfers and margin calls are no longer constrained by traditional banking hours. This capability provides institutional traders managing global risk with a substantial upgrade, enabling more agile and efficient operations across different time zones. Navigating new risks. While this development represents a significant advancement, it does not eliminate inherent risks. The stability of any clearinghouse is contingent on its risk management framework. Operating on stablecoin rails introduces specific considerations, including questions surrounding redemption reliability, potential blockchain congestion, and smart contract vulnerabilities. However, the CFTC's approval suggests that the agency has determined these risks to be manageable within its existing supervisory structure. Coinbase's integrated vision. For Coinbase, the strategic implications are clear. The company already commands a significant presence in the U.S. with one of the largest cryptocurrency exchanges, a robust custody business, and an expanding institutional services division. The addition of a registered clearinghouse allows Coinbase to offer its clients a comprehensive, vertically integrated suite of services, encompassing trade execution, custody, and now clearing, all under a single corporate entity. Boosting USDC demand. The registration of Coinbase Clearing LLC is poised to generate substantial new demand for USDC. Each dollar of margin posted in USDC at Coinbase Clearing represents stablecoin supply actively engaged in a productive financial use case, rather than remaining idle on an exchange. This dynamic also benefits Circle, the issuer of USDC, as each circulating USDC is backed by reserves that generate yield for the company.

Yahoo Finance
Sep 29th, 2026
CFTC approves Coinbase Clearing as first USDC-native derivatives clearinghouse in US

The Commodity Futures Trading Commission has registered Coinbase Clearing as a derivatives clearing organisation, making it the first US clearinghouse to use USDC for settlement and collateral. The platform replaces traditional dollar-based banking rails with Circle's stablecoin, enabling 24-hour collateral transfers and margin calls on blockchain infrastructure. Coinbase previously relied on Nodal Clear as a third-party clearinghouse through its Coinbase Derivatives platform. The new registration allows the company to handle clearing operations internally. The approval follows the CFTC's December 2025 digital assets pilot programme, which permitted Bitcoin, Ether, and USDC as acceptable collateral in regulated derivatives markets. Coinbase had partnered with Nodal Clear to launch USDC-backed collateral for futures trading in 2026. In May, Coinbase Financial Markets became the first CFTC-regulated futures commission merchant connecting US clients to global crypto perpetuals and options markets.

Alt Fire
Sep 29th, 2026
Coinbase Joins Pokémon TCG Hype With Its Own Digital Pack-Opening Service

Coinbase Joins Pokémon TCG Hype With Its Own Digital Pack-Opening Service Coinbase is joining the Pokémon TCG craze with its own digital pack-opening platform. Discussion