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Mercier Consultancy Group

Sales Support Agent - Home Delivery Food

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€23k - €24k

About the Job

Requirements

  • Native or fluent Dutch, spoken and written, is mandatory.
  • A valid EU passport or work permit for Greece is required.
  • Previous experience in Sales Support or Customer Service within the Food & Beverage industry is highly preferred.
  • Strong digital literacy and the ability to work remotely within Greece are required.

Responsibilities

  • Manage inbound customer inquiries regarding frozen food product availability, ingredients, and nutritional information.
  • Assist customers with order placement and delivery scheduling.
  • Maintain knowledge of the Food & Beverage product catalog to provide personalized recommendations.
  • Resolve delivery-related issues promptly to support customer satisfaction.
  • Process feedback and suggestions from Dutch-speaking clients to support service improvement.
  • Collaborate with internal logistics and sales teams to streamline the supply chain for frozen food offerings.
  • Meet and exceed individual sales and performance key performance indicators.

Desired Qualifications

  • Previous experience in Sales Support or Customer Service within the Food & Beverage industry is highly preferred.

About the Company

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