H

Housecall Pro

Home service business management software

Staff Quality Assurance Engineer 1

Full-TimeUpdated on 10/15/2026
$6.4k/mo+ Equity
Senior, Expert
Bachelor's
Remote in Brazil
Remote
QA & TestingTest Automation Engineering

About the job

Requirements
  • At least 8 years of experience in quality assurance engineering, including manual and automated testing.
  • Proficiency with automated testing frameworks such as Playwright, Cypress, TestNG, and JUnit.
  • Experience with continuous integration and continuous delivery tools such as GitLab and CircleCI.
  • Experience operationalizing AI-assisted and agentic testing workflows across a team, defining validation standards and human-in-the-loop boundaries, and tracking measurable outcomes.
  • Hands-on experience with AI-assisted testing and Model Context Protocol-based test generation and execution, including Maestro MCP and Playwright MCP, with judgment about AI output reliability and validation needs.
  • Experience with bug-tracking and test-management tools such as JIRA and TestRail.
  • Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.
  • Experience improving team efficiency or output quality through strategic use of AI tools and automation.
  • Problem-solving and analytical skills.
  • Ability to work in a fast-paced, collaborative environment.
  • Written and verbal communication skills.
  • Attention to detail and commitment to delivering high-quality work.
  • Ability to identify areas for improvement and suggest solutions.
Responsibilities
  • Lead AI adoption and operationalization across the squad by designing AI-enhanced testing workflows, measuring impact with evidence, and continually improving quality and efficiency.
  • Define standards for safe, reliable use of AI within test pipelines, regression systems, and validation workflows; measure return on investment through accuracy, defect detection, regression stability, coverage gains, and operational efficiency.
  • Design and govern agentic testing workflows using Model Context Protocol technologies, including Maestro MCP and Playwright MCP, across multiple teams.
  • Evaluate emerging AI and agentic testing technologies, and lead root-cause analysis when workflows degrade due to false positives, regression drift, unstable automation, or other quality issues.
  • Partner with machine learning operations, platform, Product, and Engineering teams to establish evaluation standards, production quality baselines, and scalable validation strategies.
  • Design advanced test strategies, plans, and machine-readable test cases that enable AI-assisted automated test generation and strengthen coverage for new features and complex product changes.
  • Establish and continually improve quality assurance methodologies, automated testing frameworks, and technical standards that influence quality practices across Engineering.
  • Collaborate with Product and Engineering leaders to refine requirements, identify quality risks, and ensure comprehensive test coverage throughout the software development lifecycle.
  • Mentor quality assurance and engineering professionals in advanced testing techniques, AI-assisted quality practices, and scalable automation approaches.
  • Communicate quality insights, testing outcomes, technical risks, and recommendations to Engineering leaders and cross-functional stakeholders.
Desired Qualifications
  • A multi-dimensional background with broad cross-functional interests or specialized mastery.
  • Experience embedding AI knowledge-sharing into team culture and coaching senior engineers to shift from individual AI productivity to squad-level operational impact.
  • Experience building reusable AI operational assets such as prompt libraries, validation checklists, triage runbooks, and agentic playbooks.
  • Resilience to learn from scratch and thrive in ambiguity.

About the company

Housecall Pro provides a cloud-based platform that helps home service businesses manage daily operations such as scheduling, dispatching, invoicing, and payment collection. It unifies these workflows in a mobile-friendly app, letting teams schedule jobs, dispatch to technicians, generate invoices, and collect payments from anywhere. It differentiates itself with a single, user-friendly interface tailored to HVAC, plumbing, electrical, and cleaning companies, reducing the need for multiple tools. Its goal is to save time, cut administrative tasks, and help small to mid-sized service businesses grow revenue through improved efficiency and cash flow.

Company Size

1,001-5,000

Company Stage

Debt Financing

Total Funding

$175M

Headquarters

Denver, Colorado

Founded

2013

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Simplify Jobs

Simplify's Take

What believers are saying

  • Klarna partnered August 12, 2026, letting 200,000 users offer Pay in 4 financing.
  • Yeeld and Coverdash integrations in 2026 expand monetization through surcharging and embedded insurance.
  • April and May 2026 releases rebuilt the mobile app, added payroll, and launched AI Accelerator Week.

What critics are saying

  • Indeed reviews posted June 15, 2026 describe unexpected layoffs and recurring customer-service complaints.
  • ServiceTitan, Jobber, and FieldEdge pressure pricing, retention, and enterprise expansion through 2026.
  • If payments, financing, and insurance partners disintermediate Housecall Pro, its app becomes commoditized by 2027.

What makes Housecall Pro unique

  • Housecall Pro serves over 200,000 Pros and 1 in 4 American homes, per September 2026 materials.
  • Stan Chia, appointed June 15, 2026, brings Vivid Seats and Grubhub scaling experience.
  • Housecall Pro bundles scheduling, AI workflows, payments, financing, insurance, and marketing in one platform.

Help us improve and share your feedback! Did you find this helpful?

Benefits

medical, dental, vision, life, disability

401(k)

Paid holidays and flexible PTO

Equity

Monthly tech reimbursements

Remote work

Learning & development

Office setup reimbursement

Growth & Insights and Company News

Headcount

6 month growth

4%

1 year growth

0%

2 year growth

1%
Lexycall
Sep 15th, 2026
Lexycall vs. Smith.ai: which fits your business?

Lexycall vs. Smith.ai: which fits your business? Smith.ai is one of the more established names that's moved into AI receptionists specifically, running live-operator and AI plans side by side. Lexycall is AI-native across the board. The comparison is useful precisely because Smith.ai's own pricing structure shows what "per-call" billing looks like at scale - worth understanding before you commit to a plan built around fixed call counts. What Smith.ai actually offers. Smith.ai sells two separate product lines: a Virtual Receptionist service staffed by live operators, and a distinct AI Receptionist product. According to published pricing and third-party reviews (Loman.ai, SchedulingKit), Virtual Receptionist plans run from a Starter tier at roughly $292.50/month for 30 calls up to a Premium tier at $975/month for 120 calls, with overage fees of $9.75-$11 per call beyond the plan. The separate AI Receptionist product starts around $95/month for approximately 60 calls, with in-tier per-call rates of $1.60-$1.90 and $2.40 overage. Newer annual "Done-for-You AI" plans are reported to price-lock at $500, $1,000, or $2,000/month with no overage. Feature-wise, both product lines cover 24/7 answering, lead qualification, new-client intake, CRM integration, spam blocking, and a dedicated business number, with higher tiers adding bilingual support and a dedicated account manager. Where the pricing model creates a ceiling. The pattern across Smith.ai's tiers is a fixed monthly call allowance plus a per-call overage fee once you exceed it. That's predictable at a steady, known volume - but it means a growing business either has to keep stepping up to a bigger tier, or absorb overage fees on every call past the limit. It also means the live-operator and AI products are billed and packaged separately, so moving between them isn't just a settings change. How Lexycall is built differently. Lexycall is AI-native as the only option, not a choice between a human tier and an AI tier - every call is handled by the same AI receptionist, with pricing scaling on actual usage and integration needs rather than a fixed call-count bracket. On the integration side, rather than a general CRM connector, Lexycall build custom integrations directly into the specific system your business runs on - practice management tools like Cliniko and NexHealth, HouseCall Pro for field service, Cal.com for general scheduling - so a booking made on the call is a real booking in your own system. Side by side. | / | Smith.ai | Lexycall | | Product structure | Separate live-operator and AI tiers | One AI-native receptionist | | Pricing model | Fixed monthly call allowance + per-call overage | Scales with actual call volume and integration needs | | Reported overage cost | $1.60-$11 per call depending on tier | No published flat overage fee - usage-based | | Integrations | CRM integration, lead intake | Pre-built connectors plus custom-built integrations into your specific system | | Flat-rate option | Reported annual "Done-for-You" plans available | Real pricing quoted after reviewing your call flow | The honest way to choose. If your call volume is steady and predictable and you want a named vendor with published, fixed tiers, Smith.ai's structure can work well. If your call volume varies, is growing, or you need the outcome of the call to land in a specific practice-management or field-service system rather than a general CRM sync, that's where an AI-native, custom-integrated receptionist tends to fit better. Want real pricing and a demo built around your own call flow? Book a free demo. Get started Stop missing calls. Start banking them. Join hundreds of teams running their phones on AI - without sounding like one. See a live agent on your own call flow in 30 minutes. Live · Lexy 00:01:24 Agent Booking confirmed for Thursday at 2pm. Caller Thanks, that was easy.

Housecall Pro
Sep 4th, 2026
Housecall Pro brings home service pros together nationwide for inaugural Trades Thursday.

Housecall Pro brings home service pros together nationwide for inaugural Trades Thursday. Posted on September 4th, 2026 Updated on September 8th, 2026 A new annual tradition spanning 15+ regional hubs and locally hosted events will mark the nation's largest gathering of trades professionals. DENVER, September 2, 2026 - Housecall Pro(R), a leading AI field service platform trusted by home service professionals who have served 1 in 4 American homes, today announced the launch of Trades Thursday, a new annual nationwide event bringing home service professionals together to learn from one another, build local connections and share ideas for growing their businesses. The event builds on Housecall Pro's ongoing investment in the people moving the industry forward through its Champion the Trades(R) program. Taking place October 1, 2026, the inaugural Trades Thursday will feature more than 15 regional hubs across the country alongside locally organized meetups led by Housecall Pro Superpros. These events are free and open to all home service professionals, whether or not they are Housecall Pro customers. "The trades are built on people sharing what works, whether that's with their teams, their peers or the next generation of Pros," said Roland Ligtenberg, Co-Founder and Chief AI Officer at Housecall Pro. "Trades Thursday is about bringing more of that knowledge and experience together so Pros can learn from each other and strengthen their businesses. Whether you're running one truck or building a growing team, there's a lot to gain from getting in a room with other Pros who understand the work, the challenges and what it takes to build a great business." Trades Thursday regional hubs. Housecall Pro-hosted regional events will bring Pros together for an afternoon of practical education, peer conversations and networking, including: * Expert-led sessions from Housecall Pro Superpros and product experts * Peer panels and conversations on business growth and where the home service industry is heading * A first look at what's next from Housecall Pro, including new AI-powered tools * Free professional headshots and Milwaukee tool kit giveaways* * Food, drinks and happy hour Regional events are planned for New York, Philadelphia, Atlanta, Miami, Orlando, Charlotte, Tampa, Chicago, Dallas, Houston, Phoenix, Austin, Las Vegas, San Diego, Seattle, Denver and Sausalito. Housecall Pro Superpros helping lead regional events include Emily Brasseal of Acadiana Comfort Systems, Amber DeLong of DeLong & Sons HVAC and Amy Boatwright of Nobility Door. Local meetups bring Trades Thursday to more communities. Alongside the regional hubs, Superpros will host informal meetups in local communities across the country, giving trades professionals a place to network, talk shop and exchange ideas with peers in their area. Local hosts include Jake Cordero of Motherflushers Plumbing, Ryan Bowman of Divergent Solutions, Andre Marshall of ADM Garage Doors and Shannon Huck of Next Level Chimneys. Housecall Pro is supporting hosts with event funding, promotional resources and giveaways, with additional locations being added as they are confirmed. Home service professionals can find a Trades Thursday event near them and register to attend at http://tradesthursday.com/. *No purchase necessary. Void where prohibited. About Housecall Pro Housecall Pro is a leading AI field service platform trusted by more than 200,000 home service professionals who have served 1 in 4 American homes. With automated workflows including estimating, customer communication, scheduling, dispatching, invoicing, payments, and much more, Housecall Pro helps Pros save time, grow revenue, and earn customers' trust. Housecall Pro supports the industry through the Champion the Trades(R) program. Learn more at HousecallPro.com. Media Contact Taylor D'Eliseo Walker Sands for Housecall Pro Housecall Pro. Official corporate communications. Last Posted September, 2026 See what businesses like yours earn with Housecall Pro in 1 - 2 minutes. Helpful articles about the field service industry, the latest news about the app, and downloadable templates you can use right now.

PR Newswire
Sep 2nd, 2026
Yeeld partners with Housecall Pro to help home service businesses offset card processing costs

Yeeld has partnered with Housecall Pro to help home service businesses offset credit card processing costs through surcharging. Housecall Pro is an AI field service platform serving over 200,000 professionals who have processed more than $100 billion in payments. The partnership enables Housecall Pro users to automatically recover credit card processing fees whilst maintaining compliance with state laws and card network rules. Yeeld's surcharging engine handles the complexity of varying regulations across states and payment networks. For businesses accepting thousands of dollars in credit card payments monthly, processing fees significantly impact margins. The integrated solution automatically adds fees to eligible credit card transactions, helping businesses recoup processing costs without adding operational complexity. The surcharging solution is now available within the Housecall Pro platform.

Restoration & Remediation Magazine
Aug 18th, 2026
Klarna and Housecall Pro bring flexible payments to America's skilled trades.

Klarna and Housecall Pro bring flexible payments to America's skilled trades. August 18, 2026 Klarna, the global digital bank and flexible payments provider, today announced a partnership with Housecall Pro, a leading AI field service platform trusted by home service professionals who have served 1 in 4 American homes, to modernize home service payments for homeowners and tradespeople alike. Through the partnership, more than 200,000 users on the Housecall Pro(R) platform can offer Klarna's payment solutions, including pay in full, interest-free Pay in 4, and longer-term financing, giving homeowners more ways to pay for repairs and home improvement projects. Looking for a reprint of this article? From high-res PDFs to custom plaques, order your copy today! Hi there. I'm Ask R&R. You can ask me anything about trends, best practices and technologies in the restoration, remediation and cleaning industries, and I'll help find the content you're looking for. Go ahead, type something below, and let's get started! JOIN TODAY To unlock your recommendations. Already have an account? Sign In

PR Newswire
Aug 12th, 2026
Coverdash partners with Housecall Pro to embed business insurance for 200,000+ home service professionals

Coverdash has partnered with Housecall Pro to embed business insurance directly into the field service management platform used by over 200,000 home service professionals. The integration allows plumbers, HVAC technicians, electricians, and other tradespeople to compare quotes from more than 30 commercial carriers and purchase coverage without leaving Housecall Pro. The embedded solution covers general liability, workers' compensation, commercial auto, professional liability, and cyber insurance. Users can download certificates of insurance directly within the platform. Coverdash also offers pay-as-you-go workers' compensation that connects premiums to real-time workforce data, updating automatically with each pay cycle. The partnership aims to streamline insurance access for home service businesses by integrating coverage alongside existing tools for scheduling, invoicing, and payments.