Order Processing Analyst

About the Team:

The Order Processing Team helps in managing the sales contract management and provisioning,  to meet company financial and legal requirements as well as processing deadlines. The team is responsible for validating the opportunity and contract information, processing the deals, and activating the user access. At our core, we are a dynamic team of highly productive people who are passionate about providing support and who thrive in a rapidly changing environment.

About the Role:

We are looking for a passionate, driven and accomplished Order Processing Analyst to join our growing India team. This is an opportunity to join a high-growth company, and enable an award-winning product that is rapidly getting adopted across international markets. In this role, you will work with Sales Operations, Content Authorization, Legal, Finance, and other internal teams to execute the order lifecycle process (order processing, sales contract management and provisioning) to meet company financial and legal requirements as well as processing deadlines. This role also utilizes problem-solving and project management skills in coordination with organizational and relational abilities to promote operational excellence, customer service, and teamwork.

Who you are:

• A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls.
• Demonstrate exceptional organizational skills and attention to detail.
• Provide comprehensive information/updates to the sales teams.
• Resolve customer complaints and queries.
• Provide new employees with training sessions to enhance their skills.
• Offer exceptional customer service and satisfaction.
• Follow up with customers for any further information.
• Maintain a healthy relationship with the sales teams.
• Have an ability to execute, act tactically and write effectively.
• Have a desire to learn and absorb information to make connections and drive productivity.
• Possess strong analytical, critical thinking, and problem-solving abilities.
• A team player and enjoy building strong cross-group working relationships.
• Proficient in Microsoft Office Suites (especially in Excel)
• Salesforce or any CRM tools experience is a plus.
• Experience in a high change, rapidly growing business is a plus.

What You’ll do:

• Process the new and renewal orders.
• Validate the opportunity and contact information, and flag and resolve any discrepancies.
• Turn on client access and confirm the opportunity for the further processing (i.e. sending the invoices)
• Initiate and support various departmental projects.
• Resolve customers’ queries and concerns.
• Track communication in our CRM for transparency and auditability of casework.
• Focus on improving customer satisfaction by delivering timely, accurate, and quality services.
• Suggest process and system enhancements to increase efficiency.
• Assist with special projects as assigned.