Recertification Specialist

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. 

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. 

The Role:  The purpose of this position is to oversee and manage the recertification process for residents participating in the Low-Income Housing Tax Credit (LIHTC) program. This role is key to ensuring that residents maintain their eligibility and that their information is accurately processed in accordance with program regulations. Responsibilities include conducting annual recertifications, completing income calculations, maintaining files, and ensuring compliance with all regulatory requirements.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting - Must possessa strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships.  This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns.  This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership. 
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.

Qualifications

• LIHTC/Tax Credit program experience required.
• Ability to read and interpret complex documents such as regulatory agreements and compliance regulations, tenant files, etc.
• 2 years of Affordable Multi-Housing experience.
• Certified Occupancy Specialist or similar certifications are highly desired.
• Tax Credit certification is highly desired.
• Demonstrates a sense of urgency and the ability to meet deadlines.
• Extensive computer knowledge, Windows (Word, Excel, PowerPoint, Access), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software.
• Excellent written and verbal communication skills.
• Attention to detail and ability to multitask.

Key Accountabilities

• Recertification Management
• • Conducts annual recertification interviews with residents to assess continued eligibility for the LIHTC program.
  • Completes comprehensive income calculations based on family composition and adjusts tenant records accordingly.
  • Reviews and verifies all required documentation during the recertification process to ensure compliance with program regulations.
  • Maintains accurate tenant files and documentation, ensuring that they are complete and up-to-date.
  • Sends out reminders and schedules for upcoming recertifications to keep residents informed.
  • Other duties as required or assigned by the Community Manager.
• Resident Relations & Customer Service
• • Greets and welcomes residents during recertification appointments and provides assistance as needed.
  • Responds to queries and concerns related to the recertification process and provides guidance on required documentation.
  • Acts as a liaison between residents and the property management team, ensuring effective communication and a supportive environment.
  • Other duties as required or assigned by the Community Manager.

• Adherence to Property Management Rules, Regulations, and Guidelines
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to the appropriate individual(s)
• Complies with Avanath’s safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety-related laws and requirements, and by reporting accidents and incidents promptly and accurately.
• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.

• Physical Demands & Working Conditions
• The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking
• Travel within the region and to other business offices and events via airline, train, and automobile
• Repetitive use of the computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You 

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We offer:

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.

Diversity & Inclusion 

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our achievements. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

+       Respectful communication and cooperation between all employees.

+       Teamwork and employee participation, permitting the representation of all groups and employee perspectives.

+       Work/life balance through flexible work schedules to accommodate employees’ varying needs.

+       Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

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