Service and Sales Operations Assistant

Job Description

As Service & Sales Operations Assistant, you will be at the heart of our day-to-day sales and service operations, helping ensure a smooth experience for both our customers and internal teams across Poland, the Czech Republic, Slovakia, Lithuania, Latvia and Estonia.

You will support the full journey from quotations and customer orders to invoicing, service agreements, spare parts and repairs, working closely with colleagues across Service, Sales, Warehouse, Logistics and Finance to keep things moving efficiently and accurately.

Your role:

• Prepare quotations for service and sales activities, spare parts and service agreements, calculate service costs and respond to customer enquiries.
• Assist with service agreements, including new contracts, renewals and amendments to contractual terms. 
• Process customer orders in IFS, checking prices, spare-parts availability and delivery times, and coordinate fulfilment with Sales, Service, Warehouse, Logistics and other teams.
• Handle invoicing and credit notes for services and spare parts, ensuring billing accuracy and collaborating with Finance when needed.
• Support customers with quotations, orders, services, contracts, deliveries and invoicing, communicating in Polish and English by email and phone. 
• Manage customer complaints, warranty orders, returns and repairs, including processing them in IFS and coordinating with the Repair Center. 
• Support service operations and spare-parts inventory, including A1 documentation for technicians working abroad, stock orders, technicians’ stock levels and physical inventory counts. 
• Maintain service-related data, support the monitoring of Service Sales KPIs, and prepare operational reports and analyses when required.

Qualifications

What You'll Bring:

• A degree in Business Administration, Economics, Sales, Logistics or a related field, or equivalent relevant professional experience.
• Previous experience is not essential. We welcome candidates at the beginning of their careers who are motivated to develop within sales and service operations. 
• Fluent Polish and English, with the ability to communicate confidently with customers and colleagues in both languages, verbally and in writing.
• Education or initial experience in administration, logistics, customer service, sales support or a related area would be an advantage.
• Good Microsoft Office skills, particularly Outlook, Word and Excel, and confidence working with numbers, documents and computer systems. 
• Any experience with order processing, invoicing, inventory or ERP systems would be beneficial, but training will be provided. 
• A customer-focused approach and confidence communicating with customers by email and phone.
• Strong organisation, attention to detail and accuracy, with the ability to prioritise and manage several tasks at the same time.
• A collaborative mindset with a strong sense of ownership and accountability, and the motivation to learn and continuously improve

Additional Information

Why join us?

• Salary from PLN 10,000 gross per month – your final salary will depend on your experience, qualifications and industry knowledge.
• Annual performance bonus
• 4 additional days of paid annual leave on top of your statutory annual leave entitlement in Poland.
• Private medical healthcare
• MultiSport card – TOMRA covers 70% of the cost.
• Comprehensive onboarding and technical training – we provide training tailored to your role, along with opportunities for continued professional development.
• All the tools you need to do your job – laptop and mobile phone
• English lessons funded by TOMRA
• Employee Capital Plan (PPK)
• Employee Share Purchase Programme – the opportunity to purchase TOMRA shares on preferential terms.
• Long-service awards – awarded every 5 years of employment with TOMRA.
• Team events and social activities
• Work with technology that makes a real difference – our solutions help companies in the recycling and waste management industry recover valuable resources, improve sorting efficiency and support the transition towards a circular economy.

TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

Most important – it’s a match!

Compensation: 10000 to N/A (PLN) (MONTHLY)