Full-Time

Assistant Manager

LegalZoom

LegalZoom

1,001-5,000 employees

Accessible legal assistance and business formation services


$64,100 - $83,150

Annual Bonus, Incentive Bonus, Restricted Stock Units

Junior

Casper, WY, USA

Required Skills
Communications
Requirements
  • 2 years of direct management experience managing hourly front-line employees
  • Proven ability to problem solve and implement solutions in situations where only limited standardization exists
  • Experience in creating reports and analyzing data to inform strategic decision-making, identify trends, and drive continuous improvement initiatives
  • Experience in delivering positive feedback and team building
  • Experience in coaching employees
  • Occasional travel may be required as needed
  • Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes
Responsibilities
  • Lead a team of 2 to 5 operators ensuring KPIs and metrics are being met, making adjustments as required
  • Proactively deep dive variations in team performance
  • Work with the Manager to implement weekly plans and adjust that plan as needed
  • Effectively influence and inspire the team to meet the department’s daily goals
  • Create a positive climate in which people on the team feel motivated to complete the required tasks
  • Understand the business and identify potential areas of improvement from a technical perspective or regulatory risk
  • Communicate with Managers and counterparts to provide support to other shifts
  • Under the direction of the Manager, assess and monitor the flow of mail in the process area of responsibility and provide information
  • Be the Subject Matter Expert in your area and provide technical problem solving for errors and issues in the assigned department
  • Conduct periodic team meetings with the team members in your designated department
  • Demonstrate the ability to think on your feet, assess situations, take corrective action and communicate effectively both written and orally
  • Ensure that strategically progressive actions are consistently implemented across all tasks to improve efficiency and standardize process workflows to meet KPI goals
  • Create a variety of tickets on various Customer Success and IT concerns using the appropriate communication tools
  • Assist in the development and testing of new products within your department
  • Work with stakeholders to solve interdepartmental issues when needed
  • Collaborate with various departments, management, and teams, as needed
  • Adhere to office schedule of 8:30am-5:30pm, Monday-Friday (unless communicated otherwise)
  • Hold periodic one-on-one meetings with each team member in your designated team
  • Assist with conducting interviews for any available positions within the team
  • Participate in improvement plan for designated team members
  • Conduct annual reviews for each team member on your designated team
  • Provide and assist with gathering metrics regarding productivity, attendance, error rate, etc.
  • Reply to questions/inquiries from members within your team and Customer Care
  • Scan mail as necessary to ensure backlog and production meets SLAs
  • Work within team’s queues when necessary to ensure backlog and production meets SLAs
  • Ship Mail as required to ensure backlog and production meets SLAs
  • Receive legal documents from process servers, sheriffs, constables, etc., as required
  • Be trained to consistently pass compliance audit without fail
  • Train team to consistently pass compliance audit without fail
  • Adhere to Wyoming registered agent requirements

LegalZoom stands out as a trusted partner for entrepreneurs and small businesses, offering accessible legal assistance and a range of services including business formation and tax expertise. Their competitive advantage lies in their network of highly-rated attorneys, ensuring personalized guidance at every step. This commitment to customer-centric service, coupled with their industry leadership in democratizing legal help, makes LegalZoom an empowering workplace.

Company Stage

IPO

Total Funding

$951M

Headquarters

Glendale, California

Founded

2001

Growth & Insights
Headcount

6 month growth

1%

1 year growth

11%

2 year growth

25%
INACTIVE