Growth Account Manager

About G2 - Our People 

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). 

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering benefits, such as flexible work, ample parental leave, and generous PTO. Click here to learn more about our benefits. 

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About the role:

G2 is looking for a hard-working and dedicated Account Manager who will care for and renew their book of assigned Growth customers.

The Growth Account Manager should have extreme attention to detail, be  highly organized, and have excellent communication skills. In this role the candidate will work a large book of accounts alongside two CSMs. The ideal candidate will be able to quickly engage with a customer, understand the customer’s goals, and provide recommendations to secure the renewal. This is a new role at G2, and the candidate we are looking for should have an entrepreneurial spirit.

Responsibilities:

• Manage and maintain a book of Growth customers (175 accounts) with an ARR goal of ~800k+
• Accurately maintain a forecast of renewals in your territory and provide management with complete visibility 
• Use automated systems to understand what an engaged/healthy customer looks like vs. a customer in need of consultation during business reviews
• Communicate risk clearly and take the lead in developing resolution strategies
• Respond quickly to customers asking for more information about our products, pricing, and services 
• Advise customers on best methods to take full advantage of G2’s products, including collect customer reviews, and user customer-driven content
• Drive a high renewal and expansion rate by demonstrating value and identify additional up-sell opportunities
• Work cross-functionally to gather and report on customer satisfaction and feedback
• Ask creative questions and use active listening to understand and eventually anticipate customer needs and goals; track customer progress on said goals and ensure they are supported

Requirements:

• 2+  years experience in a combination of business development, account manager, or account executive
• 1 year of closing experience preferred 
• Experience in a B2B environment, preferably SaaS and Martech
• Experience in the software, technology, or digital marketing industry
• The ability to learn quickly and work independently in a fast-paced environment
• Professional written and verbal communication skills
• Salesforce admin experience preferred
• Ability to multi-task with little supervision and respond to customers in a timely manner
• Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. 

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