Full-Time

Manager – Customer Success

AMER/ Region

Confirmed live in the last 24 hours

SendBird

SendBird

201-500 employees

Offers in-app chat and communication APIs


Senior

San Mateo, CA, USA

Required Skills
Sales
Management
Marketing
Requirements
  • B.S or M.S. with 10+ years of relevant experience
  • 3+ years of CSM Team management experience
  • Experienced in managing customer KPIs and goals
  • Experienced in implementing new processes and communicating them with internal teams
  • An understanding of API architecture and use cases
  • Experience working with cross-functional teams (e.g., Sales, Product, Marketing, Engineering)
Responsibilities
  • Manage a team of Customer Success Managers focusing on scaling the customer success organization to drive efficiency and customer growth
  • Support CSMs to drive adoption, usage, and expansion of Sendbird’s products with customers
  • Lead regular status meetings with Customer Success and Account Management teams to review customer health, upcoming renewals, and potential risks
  • Be the Voice of the Customer within the organization. Gather customer product feedback and communicate with product management and engineering to shape the product development roadmap

Sendbird offers an in-app chat API and SDK platform that supports advanced chat, voice, video, livestream, and notifications, with a focus on customer retention and satisfaction. The platform is widely adopted by leading apps and is backed by prominent venture capital firms.

Company Stage

Series C

Total Funding

$220.8M

Headquarters

San Mateo, California

Founded

2013

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-13%

2 year growth

-25%