Canon Business Process Services

Managed workplace and document services

Site Manager 3

Business & StrategyConfirmed live in the last 24 hours

Full-timeDetroit, MI, USANo salary listedIn-person

About the Job

Requirements

A four-year college degree or comparable work experience.
Four to five years of supervisory experience as a manager in a professional business setting, including managing site revenue of $70,000 and 1–4 exempt and 13–24 non-exempt employees.
Ability to communicate effectively with diverse groups and clients.
Ability to establish personal credibility with customers and staff.
Ability to execute and deliver high-quality production and customer service.
Ability to establish a challenging, constructive, and open workplace culture.
Ability to work with peers and the team to establish departmental decisions and processes and ensure standardized activities.
Ability to work in stressful situations and meet deadlines efficiently.
Ability to create a customer-focused environment.
Excellent written and oral communication skills.
Strong organizational, administrative, record-keeping, and time-management skills.
Strong team approach to business ethics.
Excellent follow-through skills.
Ability to occasionally lift and/or move up to 50 pounds.

Responsibilities

Manage and oversee all services contracted by the client at the assigned site, providing exceptional customer service and quality.
Evaluate and resolve high-priority and complex problems through communication and negotiation with clients, vendors, and internal professionals to support a proactive, responsive, and friendly customer environment.
Manage the budget, resource allocation, and forecasting tools to ensure effective use of resources and plan and report budgetary expenses.
Manage status reports, productivity reports, and other source documents to ensure staff meet optimal performance standards.
Act as a liaison between the client and CBPS.
Prioritize and schedule all work, including overflow work to a backup facility.
Ensure proper maintenance and use of all equipment and supplies.
Conduct staff meetings to communicate corporate policies and goals.
Manage staff by selecting and recruiting, developing and mentoring employees, handling corrective actions in a timely manner and in accordance with company policy, evaluating performance, providing training and development opportunities, and coaching and counseling staff.
Ensure and analyze onsite production targets are met daily, weekly, and monthly by measuring against company goals.
Interface with the client, operations team, and corporate departments as necessary.

Overview

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
Functions as a liaison between the client & CBPS
Prioritize and schedules all work including overflow work to backup facility
Ensures proper maintenance and usage of all equipment and supplies
Conducts staff meetings to ensure communication of corporate policies and goals
Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

4 year college degree or comparable work experience
4 to 5 yrs. supervisory exp. as a manager in a professional business setting; manage a site revenue of $70,000 with 1-4 exempt & 13-24 non-exempt employees
Communicate effectively with diverse groups and clients
Exhibit ability to establish personal credibility with customers and staff
Ability to execute and deliver the highest quality and production and customer service
Establish challenging, constructive, and open workplace culture
Work with peers & team to establish departmental decisions, processes & ensure standardized activities
Ability to work in stressful situations and meet deadlines efficiently
Create a customer focused environment
Excellent written and oral communication skills
Strong organizational, administrative, record keeping & time management skills
Strong team approach to business ethics
Must have excellent follow through skills

PHYSICAL DEMANDS

Occasionally lifting and/or moving of up to 50 lbs.

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

About the Company

Canon Business Process Services

Managed workplace and document services

Canon Business Process Services is a managed-services provider that helps organizations operate document, workplace, and business-support functions. Its services include mail and print operations, records and information management, office services, logistics, and managed workforce programs. The company designs and runs outsourced processes for clients seeking more consistent, measurable operations. CBPS operates in business-process outsourcing and managed services, embedding teams and workflows inside client environments to run essential back-office and workplace processes with documented standards, reporting, staffing, and improvement practices. Client programs are tailored to the workplace, compliance needs, and required service levels.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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