Business Services Senior Coordinator

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. 

For more information about Citco, please visit www.citco.com 

About the Team & Business Line: 

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. 

As a core member of our Chief Administrative Office (CAO), the Business Services Senior Coordinator will be a key contributor directly reporting to the Business Services Manager. We are seeking a highly experienced and detail-oriented Senior Coordinator with strong data analytics expertise and advanced Excel proficiency to lead and oversee the entire billing process for our clients. These skills are integral to daily operations within the role. The ideal candidate will ensure accuracy, timeliness, and compliance with contractual agreements while leading process improvements, supporting team members, and maintaining strong interdepartmental relationships at a senior level.


Your Role: 

1. Billing Process Management:

• Lead and oversee the complete billing cycle strategy across the team

• Drive and implement strategies to improve efficiency and reduce errors in invoicing

• Review and approve accurate invoices prepared by junior staff

• Support staff across in regional locations on best practices

1. Financial Oversight:

• Ensure proper revenue recognition in accordance with accounting principles and company policies

• Lead reconciliation of billing accounts and resolve complex discrepancies

• Collaborate with finance leadership on revenue recognition strategy

1. Internal Stakeholders and Contract Management:

• Manage complex relationships and escalations

• Review and approve service agreements and contracts for billing alignment

• Oversee contract negotiations and complex engagement letters via Icertis (Contract Management System) or similar platforms

1. Cross-functional Collaboration:

• Lead cross-departmental initiatives with Fund Accounting, Client Services, Sales, Legal etc. 

• Liaise with senior stakeholders across departments

• Coordinate strategic billing information gathering and generation as required

1. Data Management and Reporting:

• Produce high-level management reporting and present findings to leadership

• Drive data analytics strategy and process improvements

• Oversee advanced Excel reporting tools and systems

• Analyze trends for strategic decision-making

About You:

• BA in Accounting, Business Management, Finance or Data Analytics, or relevant qualifications.  

• 3+ years relevant work experience, preferably in a data-driven or analytical role

• Financial Services industry experience is preferred but not required

• Advanced Microsoft Excel proficiency is required – daily use of complex formulas, data modeling, and reporting tools

• Experience with contract management platforms (e.g., Icertis) is preferred

• Experience communicating with senior stakeholders and cross multiple regions 

• Ability to work collaboratively with teams globally   
   

Our Benefits:

Your well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.

At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you, please let your recruiter know. 

As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.

Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.