Incident Coordinator/Investigator

Overview

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Job Description

The Incident Coordinator/Investigator reviews all incidents to ensure that incidents requiring investigation will be thoroughly investigated, in accordance with state rules and regulations and Elwyn policy, and that all other incidents receive appropriate follow-up, conducts assigned investigations and internal evaluations for Elwyn California to ensure proper risk management, and assists with facilitating investigations and investigative wrap ups for IDD services in California.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In accordance with the procedures and expectations outlined in Elwyn’s Incident Management (IM) Policy, the Incident Coordinator/Investigator:

• Reviews all Special Incident Reports (SIRs) to determine appropriate and required action(s)
• Ensures appropriate and timely filing and entry into designated systems within twenty-four (24) hours and to designated reporting regional centers and agency(ies) per established deadlines, contracts, and regulations, where applicable
• Reviews the SIR with other Investigator(s), Incident Coordinator(s), Senior Director of Incident Management, and other Legal/Risk Management leadership, where appropriate, to conduct investigations.
• Where applicable, follows up with the home administrator to guide submission of related necessary reports with appropriate regional center, outside agency(ies), including but not limited to the California Department of Social Services’ (CDSS) Adult Protective Services, Community Care Licensing, and/or law enforcement to ensure regulatory compliance
• Develops a tracking sheet for incident tracking, and tracks SIRs for trending (e.g., abuse/neglect cases, falls, etc.) to determine training or other necessary follow-up
• Work with Quality Improvement to analyze the SIRs monthly and reports incidents and trends to program leadership
• Trains all personnel on incident management and mandated reporting to ensure processes and best practices are followed
• Leads and/or participates in all Incident Management policy development for Elwyn CA
• Conducts Investigations by:
  • Identifying investigatory question(s)
  • Adhering to the Health Insurance Portability and Accountability Act (HIPAA) and other State of California privacy laws, regulations, and requirements during the completion of interviews and at all times during the collection of documentation and information,
  • Securing all statements, evidence, etc., appropriately, and securing the scene, when possible
  • Interviewing victim(s), witness(es), target(s) as soon as possible, once the investigation begins
  • Collecting direct, demonstrative, and documentary evidence, including collecting and managing physical evidence and ensuring Chain of Custody
  • Identifying, sorting, classifying, reconciling, and analyzing evidence collected
  • Completing an investigation report
  • Presenting the investigatory results and report to the administrative team
  • Adheres to the elements of objectivity, speed, and thoroughness while conducting investigations to come to the best resolution possible
• As Incident Coordinator, ensures administrative team uses a preponderance of the evidence standard to determine substantiated findings
• Consistently demonstrates the ability to anticipate future needs or problem areas and suggest effective action
• Evaluates Risk Management and Incident Management policies and ensures those policies and procedures are followed and enforced
• Obtains and maintains current knowledge of regulatory standards and updates relative to Elwyn CA programs
• Maintains a current Investigator's manual (received as part of formal training)
• Completes Peer Reviews of investigations and participates in the review of own investigations (e.g., lessons learned) in order to become more proficient in job duties
• As a mandated reporter, demonstrates responsibility through responsiveness to others and competent follow up on quality improvement matters requiring additional attention
• Travels to sites where needed to conduct investigations
• Obtains and maintains current Investigator training and credentialing
• On Call Incident Management
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or graduate equivalency diploma (GED); bachelor’s degree in the field of human services or related field preferred
• Two (2) years of experience as an investigator or equivalent investigatory experience
• Obtain Pennsylvania Certified Investigator status (if not certified investigator upon hire, must complete the certified investigator training within one (1) year of hire) regardless of state or program allowing for a consistent and thorough understanding of the investigatory process
• One (1) year experience working directly with people with intellectual, developmental, or medical disability(ies)
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; ability to learn and independently use internal and external investigation reporting and management systems
• Experience with an Electronic Health Record preferred
• Demonstrated strong attention to detail
• Knowledge of investigation policies, procedures, and standards required per applicable regulations, payors, and state agencies
• Must possess high ethical standards, a reputation of honesty and credibility, versatile interviewing abilities, good judgment and flexibility
• Highly developed organizational skills
• Excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Knowledge of the population Elwyn serves including adults with behavioral health issues, and intellectual, developmental, and physical disabilities
• Ability to independently write comprehensive reports in English with proper grammar and spelling; ability to present findings clearly and objectively
• Ability to work in a potentially emotion-filled environment
• Ability to conduct interviews in a variety of locations, including but not limited to licensed facilities, group homes, and community settings; availability to travel for business, to work flexible work hours, as needed with some overnight travel
• Ability to work in environments where individuals with behavioral issues may be present

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information.

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