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UT Southwestern Medical Center

Academic medical center and health system

Clinic Staff Assistant - Float Pool

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeDallas, TX, USANo salary listed

About the Job

Requirements

  • A high school diploma or GED is required.
  • A bachelor's degree in a related field is preferred.
  • Less than one year and/or related experience is listed under preferred experience.
  • Proficiency in at least one clinical front-office operation is required, with expected development in at least two workflows within six months.
  • Ability to maintain up-to-date knowledge of the EPIC electronic medical record system, clinical front-office workflows, policies, and procedures.
  • Ability to maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
  • Reliable transportation is essential for travel among clinic sites.
  • Flexibility with varied schedules and potential changes in start and end times is required.

Responsibilities

  • Support outpatient clinic front-office operations through direct interaction with patients by phone and/or face-to-face.
  • Learn and demonstrate proficiency in at least one clinical front-office operation: patient registration and scheduling; patient access call center; patient arrival and admitting; patient financial services and collections; patient after-visit scheduling; medical insurance verification; internal and external referral management; or procedure precertification and authorization.
  • Maintain up-to-date knowledge of the EPIC electronic medical record system, front-office clinical workflows, and policies and procedures.
  • Provide customer service to patients, colleagues, and the community while representing UT Southwestern professionally.
  • Build rapport and communicate with internal and external team members to support patient outcomes within a comprehensive clinical care model.
  • Maintain the neatness of the customer waiting area and stock it with pamphlets and other appropriate materials.
  • Ensure adequate inventory of clinic items needed for daily operations, including office supplies and patient forms.
  • Perform duties that may include interacting with or caring for patients or human-subjects research participants, or maintaining, modifying, releasing, or otherwise affecting patient or human-subjects research records.
  • Provide coverage and operational support across multiple clinic locations as staffing and business needs require.
  • Perform other duties as assigned.

About the Company

UT Southwestern Medical Center

Academic medical center and health system

UT Southwestern Medical Center is an academic medical center in Dallas, Texas, integrating patient care, biomedical research, and medical education. It operates a main campus and regional medical centers alongside four schools, including a medical school and graduate programs in health professions and public health. What sets UT Southwestern apart is research output ranked No. 1 worldwide by the Nature Index, backed by Nobel laureates on faculty. The goal is to advance medical discovery into better treatments and compassionate patient care.

Company size
Not listed
Company stage
Grant
Total funding
$18M
Headquarters
Dallas, TX
Founded
Not listed

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