Retail Security Dispatcher

📢 Actively Seeking! Experienced Retail Security Dispatcher🎉

$19.00/Hourly

Ideal candidates will have previous experience as a 911 Dispatcher, Security Operation Center Analyst, and Customer Service Representative/Specialist roles are highly welcomed.

Must be able to work assigned shifts, including evenings, weekends, or holidays as needed.

The Security Dispatcher plays a critical role in maintaining the safety and security of a large retail mall environment. This position is responsible for monitoring security systems, coordinating field officers, and serving as the communication hub for all security-related activity.

Must have a current valid Wisconsin Security License. Be able and willing to conduct extended foot patrols of the district area up to and including six hours.  Must have a clean driving record.  Prior security, dispatch, or call‑center experience preferred.

Responsibilities:

• Monitor CCTV cameras, access control systems, alarms, and radio traffic to identify and respond to security incidents
• Dispatch security officers to calls for service, emergencies, and routine patrols across the property
• Maintain clear, professional communication with officers, mall management, tenants, and emergency services
• Communicate and pass on all pertinent information to fellow team members, other safety teams, and the client
• Document all incidents, officer activity, and relevant observations in real-time using security software
• Track officer locations, break schedules, and shift coverage to ensure proper staffing and response readiness
• Assist with lost-and-found reports, customer assistance calls, and general mall inquiries
• Support emergency response procedures, including evacuations, medical incidents, and law enforcement coordination
• Provide excellent customer service while maintaining a calm, authoritative demeanor during high-pressure situations
• Other duties to be determined by management

Qualifications:

• Must be at least 21 years of age or older
• High school degree or equivalent
• Valid state driver’s license
• Valid Wisconsin Guard License
• Prior security, dispatch, or call‑center experience preferred
• Strong verbal communication skills and ability to multitask in a fast-paced environment
• Proficiency with computers, security software, and radio communication systems
• Ability to remain composed and make quick decisions during emergencies
• High attention to detail and accurate documentation skills
• Professional, reliable, and able to work independently and as part of a team
• Minimum of one year of customer service experience
• Minimum of one year of security experience
• Must be able to pass pre-employment screening (background and drug test)

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