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Crate & Barrel

Omnichannel home furnishings retailer and brands

Interior Designer

Retail SalesUpdated on Nov 12
Full-timePalo Alto, CA, USANo salary listedIn-person

About the Job

Requirements

  • Understanding of basic design functions, including spatial planning, fabric selection, lighting, and interior design styles.
  • Excellent, effective, and timely communication skills, and the ability to translate the brand vision and customers’ wants and needs.
  • Strong affinity for technology, including 2D and 3D tools, Google Suite, video conferencing, and iPad, and proficiency in floor planning.
  • Ability to stay up to date on current design trends.
  • At least 1 year of relevant experience in furniture sales, home decor design, retail, or customer service.
  • Experience working one-on-one with clients and recommending solutions.
  • Proficiency in Google platforms and virtual communication.

Responsibilities

  • Drive sales and a differentiated customer experience by providing enriching customer interactions and elevated design offerings in the store, in-home, and virtually.
  • Create elevated designs for customers using preferred design tools to create moodboards, 2D and 3D floor plans, product lists, and customer presentations.
  • Lead design consultations in person, in-store or in-home, or via email, phone, and virtual channels.
  • Deliver projects in a timely manner and within determined timelines.
  • Maintain a clear understanding of brand aesthetics and merchandising strategy by channel, including store, e-commerce, and catalog.
  • Maintain full understanding and awareness of product information, including product characteristics and care information, and stay informed about competitors and industry trends.
  • Deliver individual sales, KPI, service, and productivity goals, and engage customers on the sales floor by demonstrating selling skills.
  • Listen to customers to identify suitable products and communicate company loyalty services, including designer rewards, the Design Trade Program, and the credit card.
  • Support and model excellent customer service by providing gracious, quick, and efficient service with a positive attitude and enthusiasm.
  • Support store training and educate others on design services to drive understanding of design services and offerings.
  • Develop new and lasting customer relationships through networking and clienteling.
  • Use technology and tools appropriately while maintaining product presentation and collaborating with store and design teams to support business goals.

Desired Qualifications

  • Design tool experience is preferred.

About the Company

Crate & Barrel

Omnichannel home furnishings retailer and brands

Crate & Barrel sells home furnishings and decor across its brands—Crate & Barrel, Crate & Kids, CB2, and Hudson Grace—through stores and online. Products are curated, sourced, produced, and delivered with professional setup as part of a seamless omnichannel shopping experience. The company differentiates itself by operating multiple brand lines and a global franchise network, combining physical retail with a strong online presence and end-to-end service. Its goal is to help people build a home with purpose by offering accessible, well-curated furnishings across platforms and countries while focusing on customer experience and responsible business practices.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Naperville, IL
Founded
1962

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