Datamark

BPO and contact center services provider

Trainer - Back Office

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeChennai, Tamil Nadu, India₹320k - ₹400kIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
A minimum of 3 years of experience in back office operations or training roles is required.
Strong knowledge of back office processes and performance metrics is required.
Proficiency in Microsoft Office Suite and relevant training software is required.
Experience conducting assessments and providing constructive feedback is required.

Responsibilities

Develop, implement, and manage training programs for back office staff.
Facilitate training sessions, workshops, and hands-on learning experiences.
Analyze training needs and collaborate with management to tailor training solutions.
Produce and update training materials, guides, and manuals.
Measure the effectiveness of training programs and adjust them as needed.
Work collaboratively with team leaders to align training with operational objectives.
Prepare reports on training outcomes and employee progress.
Keep abreast of industry developments and best practices in back office operations and training.

Desired Qualifications

A bachelor's degree in Business or a related field is preferred.
Strong verbal and written communication skills are desired.
The ability to engage, inspire, and motivate trainees is desired.
Strong analytical and problem-solving skills are desired.
The ability to adapt training techniques to different learning styles is desired.

Trainer-Back office

Datamark, Inc. · Chennai, India · Full-time · Posted 2026-10-28

Salary: INR 320,000–400,000

Workplace: on_site

Department: Non-Voice

Description

DATAMARK, Inc. is seeking a dedicated Trainer for our Back Office operations. In this critical position, you will be responsible for designing, delivering, and managing training programs that equip our back office staff with the necessary skills and knowledge to perform their duties efficiently and effectively.

Your role as a Trainer will encompass identifying training needs, creating comprehensive training materials, and conducting engaging training sessions to enhance team performance. You will work closely with management to ensure that training programs align with the goals of the organization. The ideal candidate will possess a blend of instructional expertise and a deep understanding of back office processes.

Responsibilities

Develop, implement, and manage training programs for back office staff.
Facilitate training sessions, workshops, and hands-on learning experiences.
Analyze training needs and collaborate with management to tailor training solutions.
Produce and update training materials, guides, and manuals.
Measure the effectiveness of training programs and adjust as needed.
Work collaboratively with team leaders to ensure alignment with operational objectives.
Prepare reports on training outcomes and employee progress.
Keep abreast of industry developments and best practices in back office operations and training.

Requirements

High School diploma or equivalent; Bachelor's degree in Business or related field is preferred.
A minimum of 3 years’ experience in back office operations or training roles.
Strong knowledge of back office processes and performance metrics.
Excellent verbal and written communication skills.
Proven ability to engage, inspire, and motivate trainees.
Proficiency in Microsoft Office Suite and relevant training software.
Strong analytical and problem-solving skills.
Ability to adapt training techniques to cater to different learning styles.
Experience in conducting assessments and providing constructive feedback.

Benefits

PF, Mediclaim, Gratuity.

Apply

Apply at Datamark, Inc.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: El Paso, TX
Founded: Not listed

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