Merchandising Operations Associate

Position Overview

If you want an exciting job with one of the largest off-price retailers in the nation, join Burlington Stores, Inc. team as a Merchandising Operations Associate!

The Merchandising Operations Associate serves as a dedicated partner to the merchandising organization, providing operational support that enables merchants to focus on driving the business. The role collaborates closely with merchants to streamline processes, support order management activities, resolve day-to-day challenges, and ensure execution aligns with business objectives. Acting as a central liaison across cross-functional teams, the MOA will facilitate communication, remove obstacles, and help maintain efficient workflows. The Merchandising Operations Associate will also partner with Distribution Centers, Supply Chain, and other key stakeholders while supporting the onboarding and development of Assistant Buyers to ensure seamless merchandising operation.

A Day in the Life

Business Acumen

• Proactively generates ideas, insights, and solutions to address anticipated issues and streamline existing processes for merchant partners
• Seek opportunities to build business knowledge and is viewed as the subject matter expert for assigned merchant categories.
• Identify and quantify business benefits of proposed solutions, and tracks benefits after implementation.
• Demonstrate a “can-do” spirit and propensity for creative solution-based results.

Analysis

• Through data analysis, identify opportunities to improve and streamline merchandising practices, determines actions needed to address, and provide recommendations for execution.
• Demonstrate critical thinking and validate work for accuracy.
• Influence order writing decisions by collaborating with vendors, buyers, planners and supply chain to advise merchant partners on best practices to minimize DC processing time and handling costs.

 Relationship Management

• Develop strong working relationships with Merchant Partners, Supply Chain and Merchandising Operations teams.
• Resolve order challenges through solution focused collaboration between vendors and merchants.
• Maintain a reputation of credibility and responsiveness to others to merchant partners along with other cross-functional teams by adhering to SLA.
• Influence and persuade others to drive partners to consensus by being a champion of change management.
• Resolve challenges in a proactive and decisive manner and set high standards for self and others.
• Model Core Values in everyday interactions.
• Encourage and participate in team activities which helps support an inclusive environment.
• Build an executive presence through the presentation of recommendations to merchants and their leadership.

Education and Process Management

• Develop SOPs and deliver best practices for order writing.
• Ability to identify and determine best training approach based on the individual audience.
• Develop merchant training curriculum and materials for onboarding classes, refreshers, and new process launches.
• Deliver training materials related to merchandising operations and is viewed as the first point of contact for resolving issues and answering questions.
• Adapt training approach based on merchant partner’s learning and communication style.
• Identify training tools and technology that enhance the learning experience, improve engagement, accelerate learning, and provide on demand access.
• Facilitate communication between merchants and other cross functional teams to develop efficient, seamless solutions for order management to reduce merchant workload.

Scope and Impact

• The Merchandising Operations Associate will be the primary point of contact for merchant operational questions and to resolve all order writing questions and concerns raised by the merchants and vendors.
• The Merchandising Operations Associate is responsible for driving the product flow initiative to maximize profit by reducing cost and time of processing goods.
• The Merchandising Operations Associate will have frequent interaction with Merchant Leadership, Buyers, Assistant Buyers, Vendors, Supply Chain, and Merchandising Operations managers.

You'll Come With

• Bachelor’s degree or a combination of education and experience
• 2-3 years of experience in merchandising required
• Off-price retail experience preferred
• Experience with merchandise systems is preferred
• Strong communication skills (written and verbal)
• Strong analytical skills
• Excellent organization skills and detail-orientation with the ability to multi-task, prioritize and manage time
• Ability to manage through conflict and problem resolution
• Strong computer skills with thorough knowledge of Microsoft Excel
• Ability to identify and apply systems solutions to business problems
• Ability to work independently
• Ability to adapt to changes
• Periodic travel including but not limited to market, vendors, corporate offices (NY, NJ, CA) and DC locations (NJ, CA, GA)

Come join our team. You’re going to like it here! 

Compensation Range: $65,000.00 - $80,000.00