Founding Customer Success Manager
About the job
- 4–7 years of Customer Success experience, ideally in a fast-growing B2B SaaS environment.
- Experience owning customer relationships across onboarding, activation, adoption, and retention.
- A track record of building or improving customer-success processes and playbooks.
- Strong analytical instincts and comfort using usage data and customer signals to identify risks and opportunities.
- Communication and stakeholder-management skills with both technical and non-technical customers.
- A consultative, customer-focused approach and strong ownership mentality.
- Comfort operating in a fast-paced, ambiguous environment as a founding hire.
- Technical expertise is not required, but curiosity and the ability to partner closely with technical teams are important.
- Own end-to-end onboarding and activation for every new customer.
- Build and iterate on scalable onboarding, activation, and account-health playbooks.
- Manage relationships across a portfolio of existing customers, serving as a trusted partner and primary post-sale contact.
- Monitor product usage, adoption, and account health; proactively flag meaningful changes and coordinate the appropriate internal response.
- Drive retention by helping customers realize ongoing value from Cooper.
- Partner with Account Executives on account handoffs and with Sales Engineering on activation requirements.
- Use customer feedback and account insights to improve internal processes and inform product and go-to-market teams.
- Bring structure to a new function while staying close to customer needs and outcomes.
- Experience in a fast-growing B2B SaaS environment.
About the company
Cooper AI provides a data-driven decision intelligence platform that connects with a company’s existing data sources to synthesize and prioritize information for executives, surfacing the most important decisions to make. The system ingests enterprise data and uses AI and established methodologies to generate ongoing signals about key activities and priorities, helping leaders decide, delegate, or defer actions in a timely way. It offers an integrated, data-driven decision layer that continuously prioritizes actions across an organization or portfolio, instead of one-off analyses. Its goal is to help executive teams focus on high-impact decisions that create long-term value by reducing operational noise and enabling timely, informed action.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
2022
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Simplify's Take
What believers are saying
- October 2026 hiring spans 14 roles, including enterprise sales and founding AI engineering.
- The team page updated October 3, 2026, showing active recruiting in Los Angeles.
- The product targets private equity portfolio companies, a budgeted buyer with urgent value-creation pressure.
What critics are saying
- No public funding, customer, or revenue disclosure makes traction unverifiable through October 2026.
- Open roles signal a tiny team; LinkedIn shows 11-50 employees.
- OpenAI, Microsoft, and Palantir commoditize decision synthesis before Cooper reaches repeatable sales.
What makes Cooper AI unique
- Cooper.ai sells conversational decision intelligence layered onto existing enterprise systems, not another dashboard.
- Its site claims 20+ companies and continuous learning across company data.
- Unlike consultants, Cooper prioritizes, delegates, and defers decisions inside daily workflows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Wellness Program
- 401(k) Company Match
- Unlimited Paid Time Off
- Company Equity
- Company Social Events