Food Service & HospitalityFood & Beverage Operations Management
About the job
Requirements
Must be at least eighteen years of age.
A High School Diploma or GED is required.
At least one year of management experience in the quick-service restaurant industry is required.
Completion of all certification programs is required.
Demonstrated leadership skills are required.
A formal understanding of the quick-service industry and its core customer is required.
The ability to recognize and solve routine problems is required.
Knowledge and skills in basic tasks, practices, and procedures within the assigned area are required.
The candidate must pass the company's background process.
The candidate must have a clear driving record and proof of insurance.
The candidate must be able to lift or move up to 50 pounds.
The candidate must be able to stand for long periods.
The candidate must obtain a valid health certification within 90 days of employment.
Visible tattoos on the head, neck, or face above the uniform and offensive tattoos are not permitted.
Good oral communication and interpersonal skills are required.
A professional personal appearance is required.
The ability to interpret written, oral, diagrammatic, or schedule-based instructions is required.
The ability to use a computer and calculator is required.
Willingness to accomplish all restaurant tasks is required.
The ability to work in a fast-paced environment is required.
The ability to interact productively with coworkers and function well in a team environment is required.
The ability to resolve guest issues with tact is required.
The ability to work flexible hours, including days, evenings, weekends, and holidays, is required.
Responsibilities
Support the Restaurant General Manager in ensuring guest satisfaction through management of the daily operations of a single restaurant.
Manage financial controls, operations, people development, guest service, and compliance across shifts to improve sales, profitability, and employee retention.
Assume full accountability for restaurant operations in the absence of the Restaurant General Manager.
Work long or irregular shifts, including extra shifts as needed, to support proper restaurant functioning.
Lead the restaurant team and interact with restaurant team members, the General Manager, outside vendors, field operations staff, and guests.
Direct the efficient and accurate preparation and sale of products for prompt delivery within established speed-of-service guidelines.
Motivate and direct team members and Team Leaders to exceed guest expectations through fast, friendly service in clean surroundings.
Supervise and train team members and Team Leaders on team stations, processes, and policies.
Follow cash-control and security procedures.
Help implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to improve restaurant results.
Assist the General Manager in enforcing government regulations, employment law, food safety, security policies, operations, and company policies and procedures across all restaurant activities and shifts.
Recruit, hire, train, and retain effective team talent by making hiring and advancement decisions or recommendations.
Make decisions or recommendations concerning team-member discipline and terminations.
Maintain prompt and regular attendance for assigned shifts, meetings, and training.
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Job Description:
A BOSS Manager supports the Restaurant General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single restaurant. The Manager helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention). The Manager has full accountability for restaurant operations in the absence of the Restaurant General Manager. A Manager should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position operates under the direct management of the Restaurant General Manager and helps lead the restaurant team. This position interacts with restaurant Team Members, the General Manager, outside vendors, members of the field operations team, and guests.
Responsibilities
Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
Motivates and directs team members and Team Leaders to exceed Guest expectations with fast and friendly service in clean surroundings
Supervises and trains team members and team leaders on team stations, processes and policies
Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results
Assists General Manager in enforcing compliance with government regulations, employment law, food safety, security policies, operations, and BC policies and procedures relating to all restaurant activities across shifts
As part of the restaurant management team, recruits, hires, trains and works to retain effective team talent, by making decisions or recommendations on hiring and advancement
Makes decisions or recommendations on the discipline and terminations of team members
Available to work evenings, weekends and holidays
Prompt and regular attendance for assigned shifts, meetings and training
Minimum qualifications:
Must be at least eighteen (18) years of age
High School Diploma or GED required
1 year of experience working in the quick service restaurant industry in management
Completion of all certification programs
Demonstrates leadership skills
Demonstrates formal understanding of the quick service industry and the core customer
Recognizes and solves routine problems
Develops knowledge and skills in basic tasks, practices and procedures within own area
Pass the Company’s background process
Have a clear driving record and proof of insurance
Able to lift/move up to 50 pounds
Able to stand for long periods of time
Within 90 days of employment a Manager must obtain a valid health certification.
No visible tattoos on the head, neck or face above the uniform and no offensive tattoos
May perform essential functions and duties, as listed in the restaurant Manager job description
Knowledge, Skills, Abilities and Worker Characteristics
Good oral communication and interpersonal skills
Professional personal appearance
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
Ability to use a computer and calculator
Willing to accomplish all restaurant tasks
Comfortable working in a fast-paced environment
Ability to interact productively with co-workers and function well in a team environment
Ability to resolve guest issues with tact
Ability to work flexible hours. Ability to work both days, evenings, an