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IHG

Global hotel company

Guest Services Manager

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeChinaNo salary listedIn-person

About the Job

Responsibilities

  • Communicate with the Front Office Manager on matters related to guest services and hotel operations.
  • Collaborate, coordinate, and communicate with other hotel departments as needed.
  • Respond to guest needs and resolve related issues.
  • Provide support and assistance to front-office staff and other departments during peak periods.
  • Ensure that VIP guests and IHG One Rewards members receive special attention.
  • Regularly inspect the cleanliness of front-of-house and back-of-house departments.
  • Assist the customer relations department in welcoming VIP guests, arranging their rooms, and seeing them off when they depart.
  • Supervise employees’ conduct, uniform attire, hygiene, and appearance.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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Total funding
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Founded
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