Hapag-Lloyd

Global liner shipping and terminal services

Customer Solutions Coordinator

Customer SupportConfirmed live in the last 24 hours

Full-timeGhanaNo salary listedIn-person

About the Job

Requirements

A university degree or equivalent is required.
Two years of experience in liner shipping, preferably in a customer solutions or service department.
Knowledge of import, export, and documentation processes.
Ability to analyze and solve problems.
Very good command of written and spoken English.
Business focus and customer orientation.
Teamwork and drive for results.
Good leadership skills.

Responsibilities

Coordinate solutions for customers, respond to inquiries, and help ensure timely resolution of service needs to enhance customer satisfaction.
Print payment collection and MTD release documents.
Print, check, and release bills of lading.
Monitor uncleared containers and take action on them.
Liaise with Operations to confirm loaded containers.
Receive import documents daily and process import releases against freight or landside.
Receive surrendered original bills of lading and update systems with release status, payment status, and document retrieval status.
Liaise with Finance for payment confirmations.
Communicate with customers and authorities in cases of shipment exception handling.
Clarify and address customer queries.
Provide customers with shipping details.

The Customer Solutions Coordinator supports customers by coordinating solutions, responding to inquiries, and helping ensure timely resolution of service needs, thus enhancing customer satisfaction.

Education

University degree or equivalent.

Knowledge, Skills & Abilities for success in the role.

2 years' experience in liner shipping, preferably in a customer solutions or service department
Import, export and documentation Process Knowledge
Ability to analyze and solve problems
Effective communication skills with very good command of written and spoken English
Business focus
Good leadership skills
Customer oriented
Teamwork
Drive for results.

Printing payment collection and MTD release
Printing, checking and releasing of bills of ladings
Monitoring/ taking action on uncleared containers
Liaising with Operations for confirmation of loaded containers
Receiving all import docs daily and processing import releases against freight / landside
Receiving and updating systems with surrendered original bills of lading (OBL), release status and payment and document retrieval status.
Liaising with finance for payment confirmations
Communicating with customers and authorities in cases of exception handling of shipments
Clarify and addressing all customer queries
Providing customers with shipping details

About the Company

Hapag-Lloyd

Global liner shipping and terminal services

Hapag-Lloyd operates as a global container shipping company providing liner services and related terminal and infrastructure activities. It moves goods by coordinating schedules, bookings, and logistics across its fleet of modern ships (including many reefers) and its network of terminals to deliver end-to-end shipments. The company differentiates itself with its large, modern fleet, expansive global network serving more than 600 ports, and integrated logistics capabilities. Its goal is to offer fast, reliable connections between ports and to expand its terminal and inland logistics services for customers.

Company size: 10,001+
Company stage: IPO
Headquarters: Hamburg, Germany
Founded: 1847

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