Full-Time

Operations Data Support Specialist

Posted on 11/27/2024

Restaurant365

Restaurant365

1,001-5,000 employees

Comprehensive restaurant management software solution

Data & Analytics
Enterprise Software

Compensation Overview

$24 - $29Hourly

Entry, Junior

Remote in USA

Category
Customer Support
Customer Success & Support
Requirements
  • Familiarity with inventory software.
  • 1+ years of experience in the restaurant, hospitality, or related sectors, or a strong willingness to learn quickly
  • Intermediate proficiency with Microsoft Office, especially Outlook and Excel
  • Strong attention to detail and commitment to maintaining high data accuracy
  • Ability to manage time effectively and handle multiple tasks simultaneously
  • Clear and professional communication skills, both written and verbal
  • Eagerness to learn and develop within a fast-paced team environment
  • Experience using the R365 Operations Module.
  • Previous experience with project management tools such as Monday.com
  • Familiarity with ticket management software like Freshdesk or similar
Responsibilities
  • Assist in maintaining the accuracy and integrity of customer inventory and recipe records in Restaurant365
  • Support the creation and maintenance of regular data checks and updates in alignment with established processes
  • Handle basic escalations and assist in resolving data discrepancies with guidance from the Operations Manager
  • Help to create and update process documents and flowcharts for operational tasks
  • Perform routine data entry and updates to ensure customer data remains current
  • Collaborate with other departments and assist in cross-platform data alignment
  • Track and report on routine metrics related to data accuracy and performance
  • Assist with monitoring and managing support tickets related to data maintenance
  • Contribute to a positive working environment through collaboration and proactive communication
  • Other duties as assigned to Support team

Restaurant365 provides a software solution designed specifically for managing restaurant operations. The platform integrates various functions such as accounting, inventory management, labor scheduling, and performance tracking, making it suitable for both single-location restaurants and large franchises. The software works by pulling sales and labor data directly from the restaurant's point of sale (POS) system, which helps create accurate financial records and reduces administrative workload. This allows restaurant managers to focus more on customer service and team engagement. Unlike its competitors, Restaurant365 offers real-time visibility into performance metrics and enables franchises to benchmark their results against others, enhancing operational efficiency. The company's goal is to streamline restaurant management processes, improve accuracy, and provide valuable insights that help restaurants optimize their performance.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$425.6M

Headquarters

Irvine, California

Founded

2011

Growth & Insights
Headcount

6 month growth

28%

1 year growth

85%

2 year growth

310%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $175 million funding round led by ICONIQ Growth, with participation from KKR and L Catterton, positions Restaurant365 for significant growth and innovation.
  • The acquisition of ExpandShare enhances Restaurant365's platform with AI-powered learning management capabilities, improving employee training and guest satisfaction.
  • Achieving unicorn status with a valuation over $1 billion reflects strong market confidence and potential for future expansion.

What critics are saying

  • The highly competitive restaurant management software market requires continuous innovation to maintain a leading position.
  • Integrating multiple acquisitions, such as ExpandShare, poses challenges in ensuring seamless platform functionality and cultural alignment.

What makes Restaurant365 unique

  • Restaurant365 offers an all-in-one platform that integrates accounting, inventory, labor, and scheduling, unlike competitors who may focus on only one or two aspects of restaurant management.
  • The company's strong partner ecosystem, with over 400 vendor, technology, channel, and service partners, provides a comprehensive support network for clients.
  • Restaurant365's ability to pull detailed sales and labor data directly from POS systems for real-time performance tracking sets it apart from other restaurant management solutions.

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