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Cloudbeds

Unified platform for independent lodging operations

Customer Support Coach - Noram

Full-TimeUpdated on 9/30/2026
$55k - $71k/yr+ Home office stipend
Junior
North America
RemoteHome office stipend varies by country of residency.

About the job

Requirements
  • At least 1 year of hands-on front-of-house hospitality operations experience at a hotel or resort, such as Front Desk, Night Auditor, Guest Services, Revenue Manager, Assistant Manager, or a similar role at a quality property; airline, event, and food-and-beverage-only experience do not meet this requirement.
  • Strong communication skills and a positive attitude.
  • Strong problem-solving skills and emotional intelligence.
  • Learning agility.
  • A compatible graduation course or more than 2 years of proven experience in the area.
  • Computer and systems proficiency.
  • A reliable internet or Wi-Fi connection.
Responsibilities
  • Assist existing hotel-property customers daily with using the software.
  • Resolve customer inquiries by phone, email, chat, or other support channels used by Cloudbeds.
  • Troubleshoot escalated issues and make outbound calls as needed.
  • Build strong customer relationships with empathy to drive loyalty, retention, and software adoption.
  • Gather customer feedback and requirements for future software releases.
  • Use training materials and attend company-wide online training sessions to stay current with system updates.
Desired Qualifications
  • Previous customer service or similar experience is a plus.
  • Spanish and/or Portuguese fluency is a plus, but is not required.

About the company

Cloudbeds provides an all-in-one platform for independent lodging businesses to run their operations. It combines a Property Management System, Channel Manager, Booking Engine, and PIE revenue tool in a single system, along with Cloudbeds Amplify for marketing and Whistle for guest engagement. This integrated setup allows hoteliers to manage reservations, inventory, housekeeping, distribution across channels, pricing decisions, and marketing from one place. The goal is to help independent properties grow revenue, streamline operations, and improve the guest experience by offering a comprehensive, easy-to-use solution.

Company Size

501-1,000

Company Stage

Series D

Total Funding

$250.4M

Headquarters

San Diego, California

Founded

2012

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Simplify Jobs

Simplify's Take

What believers are saying

  • September 24, 2026 Klook integration opens Asia-Pacific demand across travel experiences and lodging.
  • August 26, 2026 ExplorUS chose Cloudbeds for 30 properties after consolidating six systems.
  • July 23, 2026 Insights gives multi-property operators real-time reporting and a Data API.

What critics are saying

  • SiteMinder's 247 integrations and 4.6 rating pressure Cloudbeds' distribution leadership now.
  • Oracle OPERA and other enterprise suites dominate large chains, limiting Cloudbeds' expansion through 2027.
  • Platform sprawl from Klook, Oolio, HOVR, and OTA Ads increases integration fragility.

What makes Cloudbeds unique

  • Cloudbeds' unified PMS, RMS, and insights share one real-time hospitality data model.
  • The September 29, 2026 Preferred Hotels alliance validates Cloudbeds for independent luxury portfolios.
  • Native automation, like September 15, 2026 RMS, cuts exports and sync delays.

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Benefits

Remote Work Options

Paid Vacation

Full Paid Parental Leave

Home Office Stipend

Professional Development Budget

Mental Health Support

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↓ -1%

2 year growth

↓ -3%
GlobeNewswire
Sep 29th, 2026
Cloudbeds announces new Alliance partnership with Preferred Hotels & Resorts, the world's largest independent hotel brand.

Cloudbeds announces new Alliance partnership with Preferred Hotels & Resorts, the world's largest independent hotel brand. September 29, 2026 09:00 ET | Source: Cloudbeds Cloudbeds becomes the latest addition to Preferred Hotels & Resorts' Alliance Partner Program, providing turnkey solutions to its global portfolio of independent luxury properties. SAN DIEGO, Sept. 29, 2026 (GLOBE NEWSWIRE) - Cloudbeds, the hospitality management system built for ambitious hoteliers who demand more, today announced its new affiliation with Preferred Hotels & Resorts as the latest addition to the brand's Alliance Partner Program. This partnership solidifies Cloudbeds' position as a recommended provider of unified hotel management technology for Preferred Hotels & Resorts member properties across the globe. Through this partnership, Preferred Hotels & Resorts' member hotels will be able to adopt Cloudbeds' intelligent platform to help turn technology into a driver of profitable growth. Built on a unified data model, the Cloudbeds platform brings operations, distribution, guest experience, and revenue marketing together, giving teams a shared, real-time understanding of their business and the ability to act on it. This unified foundation powers AI-driven insights and automation that help hotels anticipate demand, optimize pricing, and personalize guest engagement. With an open architecture that supports specialist integrations, including the Preferred Hotels & Resorts Booking Engine, and multi-property growth, Cloudbeds gives member hotels the flexibility to build and scale on their own terms. "Preferred Hotels & Resorts is a defining name in luxury hospitality, bringing together extraordinary properties with an exceptional commitment to service," said Rafael Blanes, Chief Growth Officer at Cloudbeds. "Hotels of this distinction deserve technology that matches their ambition and the standards their guests expect. This partnership is about giving member hotels the confidence and capacity to grow while keeping their teams focused on the care and attention that define luxury hospitality." "At Preferred Hotels & Resorts, we are committed to providing our member hotels with innovative resources that help them operate more effectively and compete successfully in an evolving marketplace," said Michael Osgood, Vice President, Partnerships, Preferred Hotels & Resorts. "Cloudbeds offers flexible technology solutions that support operational efficiency, enhance guest engagement, and create opportunities for business growth, making them a valuable addition to our Alliance Partner Program." Representing more than 625 luxury hotels, resorts, residences, and unique hotel groups in over 80 countries, Preferred Hotels & Resorts brings strategic advantage to hotel owners, operators, and management companies through brand prestige and global operating scale, supporting the goals of its member hotels by providing strategic sales, integrated marketing solutions, comprehensive revenue management, global connectivity through reservations services, progressive distribution technology, and solutions-focused products and services from trusted partners through its Alliance Partner Program. By aligning with Cloudbeds, Preferred Hotels & Resorts further solidifies its mission to provide best-in-class services and resources to its member properties. About Cloudbeds: Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager, and Best Place to Work, by Hotel Tech Report for eight consecutive years.

United Capital Property Investments (Cyprus) Ltd
Sep 24th, 2026
Cloudbeds and Oolio partner to connect hotel stays, F&B and on-property revenue.

Cloudbeds and Oolio partner to connect hotel stays, F&B and on-property revenue. Posted September 24, 2026 Cloudbeds, the hospitality management system built for ambitious hoteliers, today announced a partnership with Oolio, the Australian hospitality technology provider

Hotel Online
Sep 24th, 2026
Cloudbeds and Klook expand distribution opportunities for hotels across Asia Pacific.

Cloudbeds and Klook expand distribution opportunities for hotels across Asia Pacific. The partnership connects Cloudbeds customers with Klook's broader travel ecosystem, where travelers can book accommodation alongside experiences, attractions and transport. Summary. Cloudbeds integrates with Klook, connecting hotel inventory directly with Klook's travel services platform in Asia Pacific. The two-way integration automatically synchronizes rates, availability and bookings, extending reach in markets such as Thailand, Singapore and Japan. By linking accommodation with experiences, attractions and local transport, the partnership drives additional bookings and revenue through streamlined distribution. SAN DIEGO, CA - September 24, 2026 - Cloudbeds, the hospitality management system built for ambitious hoteliers who demand more, today announced an integration with Klook, a leading platform for experiences and travel services in Asia Pacific. By connecting hotels with travelers across a broader trip-planning ecosystem, the partnership creates new opportunities to drive bookings and revenue through streamlined, automated distribution. Klook differentiates itself by bringing accommodation together with experiences, attractions, activities, local transport and travel essentials in one travel ecosystem. With a strong presence across markets including Thailand, Singapore, Hong Kong, Japan, South Korea, Malaysia and the Philippines, the platform gives Cloudbeds customers an opportunity to put their properties in front of travelers as they plan and book more of their trip in one place. The two-way integration is designed to help hoteliers turn broader distribution into stronger revenue performance. By connecting Cloudbeds directly with Klook, properties can extend their reach, increase visibility and capture more reservations while keeping rates, availability and bookings synchronized automatically. "Distribution is about being present where travelers are looking and giving hoteliers the flexibility to decide where their next reservation comes from," said Sébastien Leitner is Vice President of Partnerships at Cloudbeds. "Klook has built a distinctive travel ecosystem and a strong footprint across Asia Pacific. This integration opens another valuable avenue of distribution for our customers, helping them reach new international demand without adding unnecessary complexity to their operations." "Travellers on Klook are booking their stay alongside the experiences, transport and attractions that shape their trip," said Emma Lee, VP of Hotels at Klook. "Connecting directly with Cloudbeds gives properties a simple way to tap into that demand, with rates and availability staying in sync so their teams can focus on hosting guests rather than managing channels." By connecting hotel inventory with a platform spanning multiple parts of the travel journey, the new partnership gives hoteliers an additional opportunity to reach travelers beyond traditional accommodation-only booking environments.

GlobeNewswire
Sep 15th, 2026
Cloudbeds launches RMS with deeper hotel intelligence built on unified data.

Cloudbeds launches RMS with deeper hotel intelligence built on unified data. September 15, 2026 09:31 ET | Source: Cloudbeds Built on Signals, Cloudbeds' unified data, the new RMS brings property, guest, channel and market data together to deliver stronger forecasts and smarter pricing recommendations. SAN DIEGO, Sept. 15, 2026 (GLOBE NEWSWIRE) - Cloudbeds, the hospitality management system built for ambitious hoteliers who demand more, today launched Cloudbeds RMS, a new revenue management system that helps hotels make smarter pricing decisions and act on them faster by combining real-time property performance, market intelligence, pricing recommendations and automated rate execution in one connected system. Built on Signals, Cloudbeds' unified data, Cloudbeds RMS draws on data already flowing across the hotel business rather than treating pricing as an isolated decision. Reservations, booking pace, occupancy, time to arrival, length of stay and channel behavior can be evaluated alongside competitor rates and market demand, giving forecasts and pricing recommendations broader context from the outset. "Hoteliers shouldn't need a large revenue team or a complex technology stack to make sophisticated revenue decisions," said Jason Richards, Chief Business Officer of Cloudbeds. "Cloudbeds RMS brings the intelligence behind those decisions into the hotel's everyday operation, helping teams understand what is changing, know what action to take and move faster, while staying in control of their strategy." Designed to make revenue management more intelligent, connected and automated, key benefits of Cloudbeds RMS include: * Deeper intelligence behind pricing decisions: Signals brings property performance, booking behavior, channel data, competitor rates and market demand together to strengthen forecasts and provide richer context behind each recommendation. * Automation with control: Autopilot manages routine rate changes within the strategy, pricing limits and exceptions defined by each property, while allowing hotel teams to intervene when needed. * A shorter path from insight to action: Because Cloudbeds RMS is native to the Cloudbeds platform, accepted and automated rate changes move directly through the Cloudbeds PMS and channel manager, reducing the steps between identifying a pricing opportunity and acting on it. * More ways to respond to demand: RMS helps hotels adjust pricing as demand changes, while forecast and occupancy insights can also inform targeted activity through Cloudbeds Guest Marketing during softer periods. About Cloudbeds Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience and revenue marketing in a single system, helping hoteliers work smarter, move faster and grow on their own terms. Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds has been recognized by Hotel Tech Report as a leading hospitality technology provider and a Best Place to Work for eight consecutive years.

The Mirror Democrat and Savanna Times-Journal
Aug 26th, 2026
ExplorUS consolidates six systems into one platform to run hotels, restaurants, retail, camping and marinas across 30 parks nationwide.

ExplorUS consolidates six systems into one platform to run hotels, restaurants, retail, camping and marinas across 30 parks nationwide. * 4 hrs ago Flowers left for family who died off Sussex coast as local MP says area 'shocked and saddened' by incident The coast-to-coast park hospitality operator will unify 30 properties on Cloudbeds to strengthen portfolio reporting, commercial performance and guest engagement SAN DIEGO, Aug. 26, 2026 (GLOBE NEWSWIRE) - ExplorUS, one of the leading national and state park concessionaires operating in more than 200 park destinations across the U.S, has selected Cloudbeds, the hospitality management system built for ambitious hoteliers, to streamline its lodging operations and create a more consistent operating model across its portfolio. The move will bring ExplorUS onto a single hospitality platform, consolidating six core lodging technology platforms into a fully unified ecosystem. By connecting locations and data across the business, ExplorUS expects to gain a clearer view of portfolio performance and give teams stronger tools to improve revenue performance, occupancy management, average daily rate, operational consistency, guest marketing and engagement. ExplorUS manages hotels and lodges alongside restaurants, retail, attractions, camping and marinas in national and state parks and forests across the country. The diversity of those operations created a significant technology challenge: the company needed greater consistency and visibility at the portfolio level while preserving the flexibility required by each destination. "We are building a more connected and disciplined operating model across ExplorUS, one that supports our mission as stewards of the natural, historic and cultural places we serve while delivering exceptional guest experiences," said Duke Christopher, Vice President of Lodging and Guest Experience at ExplorUS. "Our portfolio is incredibly diverse, and we needed a partner that could unify six systems into one while still adapting to the unique needs of each destination. Cloudbeds stands out for its flexibility, its ability to give us clear, actionable insight across the business, and the strength of its partnership, supporting both our operational complexity and our long-term growth." "ExplorUS runs six different kinds of hospitality business under one mission - and until now, that meant six different systems telling six different stories about performance," said Rafael Blanes, Chief Growth Officer at Cloudbeds. "We're not simplifying what their teams do. We're giving them one place to see all of it clearly, so they can spend less time reconciling reports and more time on guests and stewardship. That's exactly the kind of complexity Cloudbeds is built to unify." About Cloudbeds Cloudbeds is the hospitality management system built for ambitious hoteliers who demand more. The Cloudbeds platform unifies operations, distribution, guest experience, and revenue marketing, giving operators a breadth of tools to capture demand, grow direct bookings, optimize pricing, maximize upsell revenue, and act on real-time intelligence within a single system. Designed to scale with independent hotels, large hotel groups, and multi-property portfolios, Cloudbeds is trusted by tens of thousands of properties in more than 150 countries. Founded in 2012, Cloudbeds is recognized as a top Hotel Management System, PMS, and Channel Manager - and Best Place to Work - by Hotel Tech Report for eight consecutive years. About ExplorUS ExplorUS is an American hospitality company and park concessionaire that has operated in national and state parks and forests since 1995. As stewards of the natural, historic, and cultural resources of the places it serves, ExplorUS manages hotels and lodges, restaurants, retail, attractions, camping, and marinas at destinations coast to coast. Learn more at www.goexplorus.com. Linda Pashaj