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Canon

Global imaging, optics, and office solutions

Area Support 1 Representative

Administrative SupportConfirmed live in the last 24 hours
Full-timeWashington, DC, USA$17.95 - $23.37 /hr

About the Job

Requirements

  • A high school diploma, GED, or equivalent experience is required, with less than one year of related experience.
  • Basic computer skills and technical knowledge are required.
  • The ability to multitask and prioritize work to meet deadlines is required.
  • The role requires customer service and communication skills.
  • The ability to learn new skills and interact with new teams regularly is required.
  • The ability to work with minimal supervision is required.
  • The ability to work overtime as needed is required.
  • The employee must take all necessary steps to obtain customer-required security or other clearances to enter customer premises.
  • The employee may need to drive between multiple client locations; a valid driver's license and acceptable driving record are necessary, and a personal vehicle may be required.
  • The ability to lift up to 50 pounds is required.
  • The role requires extended periods of standing, bending, walking, reaching, and pulling.
  • The role requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures.

Responsibilities

  • Promptly inform the supervisor of potential problems or customer concerns.
  • Promptly review and respond to management and client requests by email, phone, text message, and verbal communication.
  • Contribute to creating the Site Procedure Guide to ensure account processes are properly documented.
  • Provide coverage across multiple regional sites and assigned work areas as needed, including during short staffing; attend cross-functional training to support that coverage.
  • Change schedule or location at short notice when required.
  • Collaborate with multiple account teams to transition responsibilities smoothly and minimize impact on client services.
  • For copy/print production and copy center assignments, reproduce print requests accurately and promptly; review electronic files for print readiness; print, punch, bind, assemble, sort, laminate, and quality-check materials before delivery; receive, log, deliver, and track activity for reporting; respond to customer requests; perform routine equipment upkeep and basic maintenance; record and track customer inquiries and fulfillment; and perform daily convenience-care functions as needed.
  • For mail and courier assignments, receive, sort, deliver, pick up, and process courier items, interoffice mail, publications, and United States Postal Service mail; track courier and accountable items including FedEx, UPS, and Certified Mail; research and route unidentified or generic mail; receive, log, deliver, and track messenger items; respond to customer requests; perform routine equipment upkeep; and record and track customer inquiries and fulfillment.
  • For reception and office-services assignments, greet visitors, answer calls, take messages, schedule conference rooms, and enter data into a computer; respond to customer needs and requests; accept deliveries; set up food and beverages for meetings; and, as needed, perform copy, binding, and copier-maintenance work.
  • For file-room and records assignments, ensure current and previous-day filing is complete; create, maintain, and update files, file databases, and file rooms; coordinate special projects and other functions assigned by the client contact and Site Manager; and keep file rooms intact.
  • For device-maintenance assignments, maintain customer satisfaction by servicing reprographic equipment at customer locations; follow established daily maintenance processes; clean glass and surfaces, clear paper jams, replenish toner, and load paper; evaluate equipment issues and notify the service department when unable to resolve them; deliver paper; assist end users with basic equipment functions; record meter reads; maintain service activity reports; and monitor and restock supplies.
  • For shipping and receiving assignments, ship and receive packages, materials, parts, and products; verify and maintain shipment records; count received pieces, retain shipment paperwork, follow incoming delivery schedules, and obtain customer signatures; operate shipping and receiving equipment; respond to customer requests; enter data; and maintain inventory.
  • For inventory-services assignments, process and monitor inventory movement within assigned responsibilities, locations, and organizations; analyze inventory activity; help identify slow-moving, obsolete, or low-stock inventory; monitor and communicate inventory status; and initiate, conduct, and report physical inventories.

About the Company

Canon

Global imaging, optics, and office solutions

Canon makes imaging and optical products for consumers and businesses, including cameras, lenses, printers, and document-management software, plus industrial lithography equipment, OLED manufacturing machinery, and medical imaging systems. Its products work by using precision optics, sensors, and imaging software to capture and process images, while industrial gear relies on optical precision for chip and display fabrication and medical devices provide MRI/CT/ultrasound diagnostics. Canon differentiates itself with an end-to-end portfolio across consumer imaging, office solutions, industrial equipment, and medical imaging, backed by deep optics and sensors expertise, global scale, and ongoing R&D and acquisitions. Its goal is to keep leading in imaging and optics while expanding into high-value industrial and medical markets, delivering reliable hardware and software that power digital workflows, manufacturing, and patient care under its Kyosei sustainability philosophy.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
1937

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