CS Manager
Work in Startups
Posted on 3/20/2024
Bits

11-50 employees

Credit building platform offering subscription, lending services
Company Overview
Bits, a Y Combinator backed startup, operates under the trading name of Fea Card Limited, a company regulated by the Financial Conduct Authority and a member of CIFAS, the UK's leading fraud prevention service. The company offers a range of services, including credit information, credit broking, and lending, with a focus on building credit for its users. Despite some of its core services being unregulated, Bits maintains a strong commitment to transparency and consumer protection, as evidenced by its regulatory status and partnership with Plaid Financial Ltd., a regulated payment institution.
Financial Services
B2C

Company Stage

Seed

Total Funding

$407.6K

Founded

2018

Headquarters

, United Kingdom

Growth & Insights
Headcount

6 month growth

50%

1 year growth

9%

2 year growth

50%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Customer Success
Customer Support
Requirements
  • Proven experience in a customer support management role
  • Strong leadership and people management skills
  • Excellent communication and interpersonal skills
  • Experience in the fintech industry is a plus
  • Ability to handle high-pressure situations and resolve customer complaints
  • Proficient in customer support software and tools
  • Knowledge of customer support metrics and reporting
  • Bachelor's degree in a relevant field
Responsibilities
  • Manage and provide leadership to the customer support team
  • Establish and implement customer support policies, processes, and procedures
  • Ensure the team's productivity and efficiency in handling customer inquiries and issues
  • Monitor customer satisfaction metrics and make improvements as necessary
  • Collaborate with cross-functional teams to address customer needs and concerns
  • Identify areas for improvement and implement initiatives to enhance the customer support experience
  • Stay up-to-date with industry trends and best practices in customer support