IT Support Specialist

IT Support Specialist

Company: KPM Multifamily Location: Houston, TX — On-site, with travel between properties Job Type: Part-Time or Contract Compensation: Hourly, commensurate with experience

About the Role

KPM Multifamily is looking for a dependable, hands-on IT Support Specialist to keep our Houston-area teams up and running. You'll be the go-to person when a phone won't connect, a laptop won't boot, or the internet drops at a property office. This is a practical, people-facing role — a good fit for someone who enjoys solving problems quickly and explaining fixes in plain language.

We're open to either a part-time employee or an independent contractor arrangement, whichever suits you better. Because our communities are spread across the Houston metro, you'll need to be willing to travel between properties on a regular basis. Scheduling is flexible and set in coordination with your availability.

What You'll Do

• Set up, configure, and troubleshoot desktops, laptops, printers, and peripherals
• Support office phone systems, including VoIP handsets, extensions, voicemail, and call routing
• Troubleshoot internet and network issues — routers, switches, Wi-Fi access points, and cabling
• Create and manage user accounts, email, and access permissions
• Install software updates and assist with basic security housekeeping
• Provide friendly help-desk support to staff by phone, email, and in person
• Track equipment inventory and coordinate with outside vendors or ISPs when needed
• Document recurring issues and common fixes for the team

What We're Looking For

• Hands-on experience supporting phone systems, computers, and internet/network connectivity
• Working knowledge of Windows, common office software, and basic networking concepts
• Ability to diagnose problems independently and know when to escalate
• Clear, patient communication with non-technical coworkers
• Reliable transportation, a valid driver's license, and willingness to travel regularly to properties across the Houston metro area
• Comfortable lifting and moving equipment (up to 50 lbs)

Nice to Have

• Prior IT support experience in property management, multifamily, or a multi-site business
• Familiarity with Microsoft 365 admin, VoIP platforms, or property management software
• CompTIA A+, Network+, or similar certification

Compensation & Benefits

Pay is hourly and based on experience — tell us what you've done and we'll make a fair offer. We can structure this as part-time employment or as a contract engagement, so let us know your preference when you apply. Flexible scheduling with potential for expanded hours over time.