Transportation Operations
JD.com
Transportation Operations
JD.com
E-commerce, logistics, and technology platform
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
職務内容｜岗位职责
1. 輸送プロセスの企画・最適化
事業ニーズに基づき輸送戦略を策定し、集荷・仕分け・中継・配送を含むエンドツーエンドのプロセスを最適化する。ルート最適化により返品率を低減し、標準作業手順（SOP）を構築して業務効率の向上およびコスト削減を実現する。
2. キャリアおよびリソース管理
高品質な輸送業者の評価・選定を行い、パフォーマンス評価制度を構築・運用する。日常業務を監督し異常対応を行うとともに、輸送リソースの統合・配分、新規チャネルの開拓、ルートおよび輸送能力の最適化を行い、サービス品質と納期遵守を確保する。
3. オペレーション監視および問題解決
コスト・効率・損益などの輸送KPIをリアルタイムでモニタリングし、リスクアラートを構築して異常を迅速に対応する。データ分析を通じて改善機会を特定し、改善施策を策定・実行することで安定した輸送オペレーションを実現する。
4. カスタマーサービスおよび連携
顧客ニーズに基づきエンドツーエンドのサービスプロセスを管理し、クレームや補償対応を行う。社内外の関係者と連携し、円滑な輸送プロセスを実現することで顧客満足度および顧客体験の向上を図る。
5. チームマネジメントおよび能力開発
チーム目標を設定し、業務の割り当ておよび指導・育成を行う。人材育成体系を構築し、専門スキルおよびサービス意識を向上させ、輸送オペレーションの効率的な遂行と持続的成長を実現する。
1. Transportation Process Planning & Optimization:
Plan transportation strategies based on business needs, optimizing end-to-end processes including cargo collection, sorting, transit, and delivery. Streamline routes to minimize returns, establish standardized operating procedures, improve efficiency, and reduce costs.
2. Carrier & Resource Management:
Evaluate and select high-quality carriers, implement performance assessment systems, and oversee daily operations to address anomalies. Integrate and allocate transportation resources, develop new channels, optimize routes and capacity configurations, and ensure service quality and timeliness.
3. Operations Monitoring & Problem Resolution:
Monitor real-time transportation metrics (cost, efficiency, profit/loss) and establish risk alerts to address anomalies promptly. Analyze operational data to identify optimization opportunities, develop improvement plans, and ensure stable transportation operations.
4. Customer Service & Collaboration:
Align with customer needs, manage end-to-end service cycles, and resolve complaints/claims. Coordinate internal teams and external partners to ensure seamless transportation processes, enhancing customer satisfaction and experience.
5. Team Management & Capability Building:
Set team goals, delegate tasks, and provide training/guidance. Establish a talent development system to elevate team members’ professional skills and service awareness, ensuring efficient execution and sustainable growth of transportation operations.
応募要件
1. 物流または輸送オペレーション分野における1～3年の実務経験を有し、倉庫および物流業界の運用に関する知識を有すること。
2. ビジネスレベル以上の日本語力、および中国語（普通話）または英語でのコミュニケーション能力
3. 誠実で責任感が強く、細部に注意を払える方。主体性があり、学習能力が高く、実行力に優れていること。
4. 基本的なオフィスソフト（Excel、PowerPoint、Word等）を使いこなせること。
1. 1–3 years of experience in logistics or transportation operations, with a solid understanding of warehousing operations and the logistics industry.
2. Business-level proficiency in Japanese, along with the ability to communicate effectively in Mandarin Chinese or English.
3. Strong sense of responsibility, integrity, and attention to detail, with a proactive mindset, strong learning ability, and excellent execution skills.
4. Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
JD.com is a large Chinese e-commerce company that sells products directly to consumers and hosts a marketplace where third-party sellers list items. The company relies on its own extensive logistics network to store, pick, pack, and ship orders quickly, offering options such as same-day and next-day delivery. Its platform combines an online store, a marketplace, and technology-enabled services to support its retail and logistics operations. Unlike many competitors, JD.com owns much of its logistics infrastructure and emphasizes supply chain technology to control quality, speed, and efficiency across its products and services, including electronics, healthcare, and property development ventures. The goal is to be a leading, integrated e-commerce and technology platform in China, continually expanding its logistics capabilities, technology solutions, and services for both consumers and third-party sellers.
Explore more opportunities at JD.com