Global Cross-Border Process Lead Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Belgium R-109444, United States of America R-105215

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

Professional

All Job Posting Locations:

Beerse, Antwerp, Belgium

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for  Manager, Global Cross-Border Process Lead.

Candidates must already have authorization to work in the country of employment. Immigration sponsorship and relocation support are not available for this position. Candidates authorized to work pursuant to a short-term status (e.g., F-1) who require future immigration sponsorship are not eligible.

Purpose: Provides global process leadership and governance for the cross-border movement of clinical and development materials within the broader TDS network. Establishes and maintains standardized frameworks that ensure country-specific import, export, customs, regulatory, quality, environmental, health and safety, dangerous-goods, controlled substances, licensing, permitting, product, and shipment-release requirements are identified, current, and consistently embedded in network design and execution. Owns global logistics standards and governance for Importer/Exporter of Record (IOR/EOR), Incoterms, customs brokerage, tax and duty management, trade documentation, and approved movement pathways. Enables compliant, efficient, cost-effective, and uninterrupted supply across global development programs. Defines the strategy for TDS’s global cross-border process framework.

You will be responsible for:

• Serve as Global Process Lead and Business Process Owner for R&D cross-border movements, establishing and governing standardized processes across the end-to-end distribution network.
• Establish and govern the lifecycle for identifying, assessing, documenting, approving, implementing, and periodically reviewing country-specific import, export, customs, regulatory, quality, EH&S, dangerous-goods, licensing, permitting, product, and shipment-release requirements in collaboration with cross functional Enterprise and IM business partners.
• Own and govern the global country-requirements database (DIAL and other knowledge base) and supporting tools, ensuring that requirements remain accurate, current, traceable, and accessible and are effectively translated into global logistics standards and distribution-network controls. Benchmark internal and external practices, including across J&J, industry peers, and the 3PL network, to identify and implement opportunities for harmonization, capability advancement, and continuous improvement.
• Translate local and changing requirements into global logistics standards, procedures, system requirements, routing guidance, lane strategies, and distribution-network controls.
• Define and maintain governance for IOR/EOR models, Incoterms, customs brokerage, tax and duty management, trade documentation, customs valuation, free trade agreements, preferential origin, duty-relief mechanisms, and special customs procedures in collaboration with cross functional Enterprise and IM business partners.
• Develop approved lane-specific pathways that integrate regulatory, operational, brokerage, fiscal, product, and supply-continuity considerations.
• Lead cross-functional governance with Tax, R&D Trade Compliance, Quality, Regulatory Affairs, EH&S, Clinical Supply, CMC functions, logistics operations, Procurement, Planning, IMSC, local operating companies, depots, and external logistics partners.
• Collaborate with teams that own relationships with customs brokers and trade service providers, while monitoring provider performance and execution and using data-driven insights to drive compliant, consistent outcomes across the network.
• Assess regulatory and operational changes for impacts on products, materials, trade lanes, depots, systems, landed cost, and supply continuity, and coordinate timely implementation of required controls.
• Monitor process effectiveness, compliance, data quality, provider performance, and network readiness through defined controls and performance indicators; drive remediation, standardization, digitization, and continuous improvement.
• Provide subject-matter expertise, escalation support, and strategic guidance for complex or high-risk cross-border movements across the broader CMC supply portfolio.
• Translate cross-border and broader business requirements into standardized, scalable digital capabilities, with primary focus on the Transcend SAP transformation and other solutions. Partner with business process, data, and technology teams to define future-state processes, functional requirements, data needs, controls, priorities, testing, deployment, adoption, and value realization.

Qualifications/Requirements:

• Minimum of a Bachelor’s degree and a minimum of 6 years of supply chain experience preferably in logistics / operations or similar industry
• An MBA/MS degree is an asset, as is a certification in APICS

Other requirements

• Demonstrated knowledge of customs brokerage processes and related cross-border requirements, including import and export documentation, customs valuation, tariff classification, Incoterms, duties and taxes, importer/exporter-of-record models, and broker governance.
• Knowledge of pharmaceutical distribution, transportation, and logistics.
• Strong analytical mindset and proficiency with a variety of data analysis tools.
• Proven track record of change management experience.
• Demonstrated ability to collaborate internally and externally to develop partnerships with key stakeholders and service providers to identify and deliver logistics and distribution solutions.
• Ability to work in a cross functional and cross-cultural environment
• Effective communication, strong collaboration, operational and data analysis skills.
• General knowledge of GxP principles
• Knowledge and understanding of clinical study needs and clinical operations is preferred.
• Knowledge of EDI-based shipment order processing preferred
• Other critical competencies include strategic thinking, results and performance driven, big picture orientation with attention to details, integrity and Credo based-actions, managing complexity, and fiscal responsibility.

Required Skills:

Preferred Skills:

The anticipated base pay range for this position is:

€81,400.00 - €140,530.00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.