Client Success Manager

About Us

Totus is the modern gift card platform built for brands. We’re rethinking gift cards from the ground up - transforming them from an operational burden into a strategic growth engine. Our platform simplifies issuance, distribution, and financial operations while unlocking new revenue streams and delivering better customer experiences. Today, more than 60 leading brands - including Waymo, Poshmark, Oura Ring, Allbirds, Outdoorsy, Fold, ThirdLove, and Unleashed Brands - rely on Totus to power their gift card programs.

We’re a fast-growing team that values efficiency, creativity, and real impact. If you thrive in environments where you can shape processes, collaborate with sharp teammates, and see your work move the business forward, you’ll fit right in.

Responsibilities

• Own a portfolio of 8–10 client relationships and drive the strategy and performance of their gift card programs
• Keep clients informed through proactive, timely communication, anticipating needs and flagging risks or opportunities before they come up
• Achieve client-specific objectives, driving growth in first party, third party and B2B gift card channels as applicable
• Support Client Success Team in managing day-to-day and project-level tasks, helping the team meet/exceed revenue targets
• Prepare and present regular performance reports and insights to clients
• Keep brand assets updated across channels
• Triage client requests and work with Totus teams to deliver effective solutions quickly

Required Skills & Experience

• 3+ years of proven success in client or account management, ideally in gift cards, payments or retail
• Strong reporting and presentation skills, including advanced Excel and PowerPoint; experience using AI tools is a plus
• Excellent written and verbal communication skills, with a proactive and responsive approach to client needs
• Highly detail-oriented, with the ability to juggle multiple priorities and manage your own work
• Self-starter who does well in a fast-moving environment and is comfortable with ambiguity
• A passion for excellent client service and account management
• Ability to travel for team meetings, trade events and client visits as needed