Journey View Lead

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Together with our line of business leaders, identify and define key client journeys for client segments, channel or products and lead end-to-end transformations, creating leading journeys across our business units that stand out amongst the experiences that the industry deliveries today. Journey View Leads have an indispensable role in institutionalizing our new way of work as they are in the front line of delivering Client Journey derived experiences across the Enterprise.

Oversee and coordinate across several cross-functional teams to ensure seamless, effortless client experiences in the digital, virtual, and physical world. Assist in the iterative creation of new work processes, and then lead documentation of those work processes. Play a leading role in communication; the work coming out of the client journey way of work. Work with a cross disciplinary team to envision, design and implement concepts, which infuse empathy, creativity and strategy to ideate and innovate across touchpoints, while supporting business goals and shape the future of our company.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

1. In this leadership role and in collaborating with the Head of Journey, Journey View Lead will define our future vision for client delivery, leading stakeholders alongside Journey team members. Lead the journey architects to build, improve, prioritize the backlog of product features, and drive sprint and release plans with business, platform, and enablement partners across the Bank.

2. With line of business counterparts and technology leadership, the Journey View Lead will act as end-to-end experience product owner.

3. Identify and define key journeys in partnership with service design, ensuring that the work solves human-centric problems for clients or teammates.

4. Closely collaborate with business, research and analytic partners to understand current state opportunity from multiple lenses, dimensioning potential business and emotional impacts.

5. Serve as a point of contact and relationship for the LOBs and client experience leaders while collaborating with business counterparts and act as end-to-end co-owner of the product, responsible for exercising business mandate, ongoing partnership with LOB.

6. Co-develop and drive the target product vision aligned with business strategy along with Service Design partners and the working team assigned to the Journey from other areas of the business.

7. Effectively communicate process, vision and status to key stakeholders and Journey team members and show alignment to the company’s overall goals. Help to build, improve, and prioritize the backlog of product features (in collaboration of business), including business case creation and concept design.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree required in related subject or equivalent education and related training with experience in business case generation

2. Seven or more years of experience in client experience, client relationship, insights, process management, product development, service design and/or applied behavioral sciences.

3. Experience developing strategies, managing major initiatives, including organizational transformation, and delivering results within a complex matrix environment required.

4. Journey View Lead should have meaningful experience in strategy, platform/product ownership or related disciplines, preferably in financial services. We are seeking leaders who have had previously led design efforts for front-end digital solutions, client experience re-engineering or product management - from conceptualization to tactical execution and delivery and release.

5. Experience with the use of quantitative and qualitative research tools and data to guide the creation of client experiences, interactions, and flows.

6. Demonstrated ability to manage large, complex efforts having significant impact on Company performance, meeting revenue and experience goals.

7. Ability to develop a comprehensive business case.

8. Polished and professional presentation skills, as well as verbal and written communication skills with particular emphasis on presentation and storytelling skills.

9. Proficiency in basic computer applications, such as Microsoft Office software products.

10. Exceptional personal confidence and commitment to excellence.

Ability to travel, occasionally overnight

Preferred Qualifications: 
1.    Masters of Business Administration (MBA) or Graduate degree
 

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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