Four Seasons

Luxury hotel management with branded residences

Public Area Supervisor

Janitorial ServicesConfirmed live in the last 24 hours

Full-timeHangzhou, Zhejiang, ChinaNo salary listedIn-person

About the Job

Requirements

Complete 12 years of school education.
Have a minimum of 2 years of international-class hotel working experience.
Have good communication skills and computer skills.
Remain calm and patient, demonstrate a service-oriented attitude, be a fair and responsible team player, and show passion for the work.

Responsibilities

Maintain and enforce all quality and service standards and procedures for Housekeeping Services.
Spot-check the phone log book to ensure guest requests are handled quickly and correctly.
Analyze and solve recurring problems.
Note, collect, and act on guest preferences.
Update guest history remarks in the Opera system for guest complaints or comments to support service on the guest’s next arrival.
Offer assistance to guests at all times.
Inspect all public areas and back-of-house areas daily.
Assign and delegate daily work and tasks to staff.
Communicate standards to staff.
Follow up on areas that require attention.
Record daily work assignments.
Record incidents and outstanding items or work.
Record actions on repair and maintenance work orders.
Brief the next shift on all log book items.
Open work orders and follow up on their completion.
Open work orders for all maintenance deficiencies.
Complete inspection checklists for assigned areas.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

Public Area Supervisor

What you will do

Maintains and enforces all quality and service standards and procedures for Housekeeping Services
Spot checks the phone log book to ensure the quick and correct handling of guest requests
Analyzes and solves any recurring problems that arise
Notes, collects and actions on any guest’ preferences
Update guest history remarks (Opera system) for any guest complain or comments, to make sure delighted service presentation upon next arrival
Offers all possible assistance to guests at all times
Inspects all public areas and back of house areas daily
Assigns and delegates daily work and tasks to staff
Communicates standards to staff
Follows up on areas that require attention
Records daily work assignments
Records incidents and outstanding items or work
Records action on repairs and maintenance work orders
Briefs next shift on all log book items
Opens work orders and follows up on their completion
Opens work orders for all maintenance deficiencies.
Completes inspection check lists for assigned areas

What you bring

Complete 12 years’ school education
Minimum 2 years International class Hotel working experience
Good Communications skills and Computer skills
Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.

What we offer:
•   Competitive Salary, wages, and a comprehensive benefits package
•   Excellent Training and Development opportunities
•   Employee Discount for stays at any Four Seasons worldwide
•   Complimentary Dry Cleaning for Employee Uniforms
•   Complimentary Employee Meals

Schedule & Hours:

• 40h per week

/VE

About the Company

Four Seasons

Luxury hotel management with branded residences

Four Seasons manages a global network of luxury hotels, resorts, and branded residences under the Four Seasons name, typically without owning the real estate. It earns mainly through management fees tied to hotel revenue and operating profit, plus licensing and fractional ownership fees. Its differentiator is a strict focus on quality, service, culture, and brand, with offerings like branded residences and Four Seasons Residence Clubs that blend hotel services with ownership. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, expanding premium properties globally, and offering distinctive ownership that ties guests to the Four Seasons lifestyle.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Toronto, Canada
Founded: 1993

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