Customer Service Representative - 1st Shift

• Serve as the primary point of contact for customers regarding orders, order status, changes, concerns, replacement parts, and general inquiries.
• Support the quotation process by preparing, reviewing, and following up on customer quotes to ensure accuracy and timely response.
• Build and maintain professional relationships with customers, dealers, Sales, and internal departments.
• Review and process customer purchase orders, including sales orders, order acknowledgements, and required changes.
• Provide timely and accurate updates regarding quotes, production schedules, order status, and anticipated completion dates.
• Coordinate customer requirements, changes, and concerns with Engineering, Operations, Sales, and other applicable departments.
• Prepare and maintain BOMs, routing estimates, and other documentation required for accurate quoting and manufacturing. 
• Collaborate with Engineering and Operations on lead time questions.
• Request and evaluate vendor and subcontractor pricing from Procurement as needed and prepare accurate, timely customer quotations.
• Manage multiple customer accounts, quotes, orders, and projects while maintaining accurate records within the company’s ERP system.
• Maintain a working knowledge of company products, manufacturing capabilities, processes, and services.
• Support production planning, scheduling, and continuous improvement initiatives as needed.
• Perform additional duties and provide cross-functional support based on business needs.

• High school diploma or equivalent required.
• Previous experience in customer service, quoting, estimating, order management, or manufacturing preferred.
• ERP experience required; Epicor experience preferred.
• Ability to read and interpret customer specifications, engineering drawings, BOMs, routings, and technical documentation.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• Strong mathematical, analytical, and problem-solving skills with the ability to develop accurate estimates and resolve discrepancies.
• Excellent written and verbal communication skills with a strong customer-service focus.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
• Detail-oriented, self-motivated, and adaptable with the ability to work independently and collaboratively across departments.

• Fast-paced office and manufacturing environment require multitasking and adherence to customer and production deadlines.
• Moderate noise is associated with a business office and manufacturing environment.
• Regular use of computers, phones, ERP systems, and other office equipment.
• Ability to work independently and collaboratively in a team environment.
• Occasional interaction with the production floor may be required.
• Ability to greet and assist visitors in a professional and welcoming manner.

• Regularly required to sit and/or stand for extended periods.
• Frequent computer and telephone use.
• Specific vision abilities required include close vision associated with computer work, drawings, specifications, and detailed documentation.
• Light to moderate lifting may occasionally be required.
• Regular and predictable attendance is required, including additional hours as business demands dictate.

Additional Information

• Monday through Friday, 8:00am - 4:30pm schedule
• Onsite Position
• Pay starting at $19.00 per hour
• Benefits Eligible